Claims Manager, Platform Partner Syndicates in London

Who we are

Apollo, a Skyward Group company, is an innovation-inspired insurance platform operating at Lloyd’s of London, delivering data-driven and creative solutions across a broad range of risks.

Our name reflects our origins.

Inspired by one of our founding investors, Neil Armstrong, the first person to walk on the moon, the business was built with the same pioneering mindset.

Alongside Jim Hays, Neil set out to create a different kind of Lloyd’s platform, focused, agile and built around people.

Since launch in 2009, we have grown into a diversified insurance group offering products across Property, Casualty, Marine, Energy and Transportation, Specialty and Reinsurance, alongside Smart Follow and digital and embedded risk programmes.

Our experience and unique ecosystem give Platform Partners the best chance of success, from navigating the Lloyd’s new entrant process through to the delivery of their long-term strategy.

With a team of more than 300 professionals, we continue to grow with purpose, combining underwriting excellence, innovation and collaboration to enable a more resilient and sustainable world.

Your Role

This is a key role supporting Apollo's Platform Partner Syndicates (PPS) combining claims oversight, governance and technical claims expertise across a diverse portfolio of delegated and syndicate business.

You will be responsible for both the oversight of the partner syndicate’s claim performance and broader claim handling responsibilities as applicable to each partner.

This will entail involvement with larger and complex claims, having in depth experience of Lloyd’s processes, reporting into senior claims management as well as developing key relationships with third parties and employees within Apollo.

The role will also include supporting the continued development of our Platform Partner Syndicates model.

About Platform Partner Syndicates

Platform Partner Syndicates is Apollo's innovative platform designed to help ambitious underwriting businesses establish and grow their own Lloyd's syndicates while benefiting from Apollo's operational infrastructure, governance framework and market expertise.

The model enables specialist underwriting teams to focus on building and scaling their businesses while leveraging Apollo's support across key functions including claims, operations and regulatory oversight.

• What you’ll do
• Leading claims oversight activity across Platform Partner Syndicates business written through Apollo.
• Managing delegated claims authority arrangements and governance frameworks across partner syndicates.
• Providing technical guidance and support on complex, high-value and sensitive claims.
• Monitoring claims performance, trends and emerging issues, identifying opportunities for improvement and action.
• Working closely with the Head of Claims on large loss, reserving and claims strategy discussions.
• Producing, overseeing and maintaining high-quality reporting for PPS classes, including committee and governance packs for senior stakeholders.
• Building effective relationships with platform partners and all associated stakeholders.
• To ensure PPS’s align with ASML’s overarching claims philosophy, processes, conduct policies and procedures.
• Ensuring compliance with Lloyd's Claims Management Principles, Minimum Standards and Apollo governance requirements.
• Supporting the ongoing development and optimisation of Platform Partner Syndicates claims operating processes.
• What we are looking for
• Significant experience handling and overseeing claims within the Lloyd's and London Market environment.
• Broad claims knowledge across multiple classes of business.
• Experience managing delegated claims authorities, TPAs or other third-party claims service providers.
• Strong understanding of ECF, Lloyd's claims processes and market standards.
• Ability to assess complex claims issues and provide practical, commercially balanced guidance.
• Experience producing claims reporting and presenting information to senior stakeholders.
• Excellent stakeholder management skills with the confidence to influence, challenge and collaborate effectively.
• Strong communication skills, both written and verbal.
• Organised, adaptable and comfortable balancing multiple priorities.
• A collaborative approach with the ability to build trusted relationships across internal and external stakeholders.
• What you’ll get in return

We offer a competitive and thoughtfully designed reward package that reflects the value of our people.

This includes a fair and attractive salary, discretionary bonus, and a comprehensive benefits package - including 31 days’ annual leave, a non-contributory pension and private medical insurance.

Our commitment to inclusion

At Apollo, people are at the heart of everything we do.

We are a diverse, growing team of empowered experts who bring collaboration, innovation and data-driven thinking to every relationship and every risk.

We believe diversity and inclusion go far beyond targets.

They are essential to understanding the global communities we serve and to making better decisions.

That’s why we are committed to developing diverse talent at every level and creating an environment where different perspectives are genuinely valued, supported and celebrated.

We also run a programme of events, training and initiatives designed to recognise both the challenges and opportunities that come with building an inclusive workplace.

Hybrid & flexible working

Flexible and hybrid working are fully embraced at Apollo.

We do not believe in presenteeism.

Instead, we trust our people to work in ways that allow them to perform at their best, balancing professional responsibilities with personal commitments.

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