Who we are
Apollo, a Skyward Group company, is an innovation-inspired insurance platform operating at Lloyd’s of London, delivering data-driven and creative solutions across a broad range of risks.
Our name reflects our origins. Inspired by one of our founding investors, Neil Armstrong, the first person to walk on the moon, the business was built with the same pioneering mindset. Alongside Jim Hays, Neil set out to create a different kind of Lloyd’s platform, focused, agile and built around people.
Since launch in 2009, we have grown into a diversified insurance group offering products across Property, Casualty, Marine, Energy and Transportation, Specialty and Reinsurance, alongside Smart Follow and digital and embedded risk programmes. Our experience and unique ecosystem give Platform Partners the best chance of success, from navigating the Lloyd’s new entrant process through to the delivery of their long-term strategy.
With a team of more than 300 professionals, we continue to grow with purpose, combining underwriting excellence, innovation and collaboration to enable a more resilient and sustainable world.
Your Role
We are recruiting Underwriting Support Technicians to join several of Apollo’s specialist underwriting teams.
We currently have fixed-term opportunities supporting areas including Political Violence & Terrorism, Property and International Casualty. Availability may vary as recruitment progresses, but we will consider your experience and preferences across the opportunities open at the time.
Working closely with underwriters, you will help ensure the smooth and effective delivery of day-to-day underwriting activity. You will gain exposure across the underwriting lifecycle, supporting submissions, policy administration, underwriting data, quality assurance and operational queries.
You do not need experience in every area listed. If your background is in underwriting support, broking, insurance administration, operations or another comparable environment, we would be interested in understanding the skills and experience you could bring.
We recognise that people do not always apply unless they meet every point. If you can demonstrate relevant transferable experience but do not meet every criterion, we would still encourage you to apply.
Apollo’s established role profile covers pre-bind and post-bind administration, documentation, data accuracy, bordereaux, reporting and premium monitoring, while a previous Apollo advert also recognises experience from insurance, broking, delegated authority, operations and policy administration.
What you'll do
- Support underwriters with day-to-day administration, meetings and activity at the Lloyd’s Box.
- Manage new and renewal business pipelines, shared mailboxes and policy queries.
- Send slips, endorsements and supporting information to our outsourcing partner for processing.
- Complete pre-bind quality assurance checks, including contract certainty and data quality reviews.
- Record pricing information and investigate data exceptions.
- Create and issue insurance documents, including certificates, cancellation notices and supporting correspondence.
- Support premium payment and credit control activity, working with brokers and DXC to resolve overdue balances.
- Complete sanctions and broker Terms of Business Agreement checks.
- Produce bordereaux and support accurate, timely internal, regulatory and audit reporting.
- Identify opportunities to improve processes and contribute to testing, documentation and wider projects.
What we are looking for
- Experience of underwriting support, insurance administration or another role involving comparable technical and operational responsibilities.
- An understanding of insurance processes or the ability to transfer relevant experience from another technical environment.
- Strong attention to detail and confidence working with data and documentation.
- The ability to organise competing priorities and follow work through to completion.
- Clear communication skills and the confidence to work with colleagues and external partners.
- A willingness to ask questions, investigate issues and contribute ideas.
- Experience within the Lloyd’s or London insurance market would be beneficial, but is not required.
- Experience within Political Violence & Terrorism, Property, Casualty or another specialist class would be beneficial, but is not required.
What you’ll get in return
We offer a competitive and thoughtfully designed reward package that reflects the value of our people. This includes a fair and attractive salary, discretionary bonus, and a comprehensive benefits package - including 31 days’ annual leave, a non-contributory pension and private medical insurance.
Our commitment to inclusion
At Apollo, people are at the heart of everything we do. We are a diverse, growing team of empowered experts who bring collaboration, innovation and data-driven thinking to every relationship and every risk.
We believe diversity and inclusion go far beyond targets. They are essential to understanding the global communities we serve and to making better decisions. That’s why we are committed to developing diverse talent at every level and creating an environment where different perspectives are genuinely valued, supported and celebrated.
We also run a programme of events, training and initiatives designed to recognise both the challenges and opportunities that come with building an inclusive workplace.
Hybrid & flexible working
Flexible and hybrid working are fully embraced at Apollo. We do not believe in presenteeism. Instead, we trust our people to work in ways that allow them to perform at their best, balancing professional responsibilities with personal commitments.
Supporting your application
Apollo is committed to creating an inclusive recruitment experience where every candidate feels supported and able to perform at their best.
To help us do this, we invite you to complete a confidential ClearTalents profile. It takes just a few minutes and allows you to share any adjustments that may support you during the recruitment process.
Your information remains private, and the recruitment team is only notified if an adjustment is requested. Please register to create your profile here: ClearTalents
Underwriting Support Technicians, Fixed-Term Opportunities in London employer: Apollo
Apollo is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Pricing Actuary to thrive. With a commitment to employee growth, we offer comprehensive benefits including 31 days of annual leave, a non-contributory pension, and private medical insurance, all within the dynamic environment of Lloyd's of London. Our flexible working arrangements and dedication to diversity and inclusion ensure that every team member can contribute meaningfully while balancing their professional and personal lives.
