Underwriting Support Technician in London

Who we are

Apollo, a Skyward Group company, is an innovation-inspired insurance platform operating at Lloyd’s of London, delivering data-driven and creative solutions across a broad range of risks. Our name reflects our origins. Inspired by one of our founding investors, Neil Armstrong, the first person to walk on the moon, the business was built with the same pioneering mindset. Alongside Jim Hays, Neil set out to create a different kind of Lloyd’s platform, focused, agile and built around people. Since launch in 2009, we have grown into a diversified insurance group offering products across Property, Casualty, Marine, Energy and Transportation, Specialty and Reinsurance, alongside Smart Follow and digital and embedded risk programmes. Our experience and unique ecosystem give Platform Partners the best chance of success, from navigating the Lloyd’s new entrant process through to the delivery of their long-term strategy. With a team of more than 300 professionals, we continue to grow with purpose, combining underwriting excellence, innovation and collaboration to enable a more resilient and sustainable world.

Your Role

Working closely with Underwriters, as an Underwriting Support Technician you will help ensure the smooth and effective delivery of day-to-day underwriting activity. This is an excellent opportunity for someone looking to build a long-term career in insurance, gaining exposure to the full underwriting lifecycle while working alongside experienced Underwriters in a collaborative and fast-paced environment. You will be involved across the insurance placement process, from managing submissions and broker enquiries through to policy administration, premium monitoring, and operational support. The role suits someone who is organised, detail-focused, and comfortable managing competing priorities while building strong relationships across brokers, Underwriters, and internal stakeholders.

What You'll Do

• Act as a central point of coordination for underwriting submissions, endorsements, and underwriting information, ensuring Underwriters have the information they need to make informed decisions.
• Manage the team mailbox, prioritising enquiries and coordinating activity across the underwriting team.
• Support Underwriters at the Lloyd's Box and attend underwriting meetings, including preparation and minute taking where required.
• Investigate and respond to policy and broker enquiries, providing clear and timely communication.
• Create and issue insurance documentation, including Notices of Cancellation and other policy-related correspondence.
• Resolve day-to-day operational matters, gathering underwriting information and monitoring premium payments.
• Contribute to process improvement initiatives, including the design, testing, and documentation of enhancements and new ways of working.
• Manage the pipeline of new and renewal business, maintaining clear oversight of underwriting activity.
• Undertake pre-bind quality assurance checks, including contract certainty requirements.
• Send slips, endorsements, and supporting documentation to outsourced partners, ensuring accurate and timely processing.
• Maintain accurate underwriting, pricing, and portfolio data, supporting reporting and performance monitoring activities.
• Support credit control activities, monitoring overdue premiums, liaising with brokers and DXC, and helping to manage aged debt.

What We Are Looking For

• Experience within insurance, underwriting support, broking, delegated authority, operations, or policy administration would be beneficial.
• An understanding of underwriting processes and documentation, including submissions, endorsements, and policy administration.
• Strong numerical skills and attention to detail, with the ability to maintain accuracy when working across multiple priorities.
• Excellent written and verbal communication skills, with confidence interacting with brokers, Underwriters, and internal stakeholders.
• The ability to organise and prioritise workload effectively within a busy and fast-paced environment.
• A commitment to delivering high-quality work and maintaining strong operational standards.
• An interest in supporting specialist or complex classes of business within the Lloyd's and London Market.

What you’ll get in return

We offer a competitive and thoughtfully designed reward package that reflects the value of our people. This includes a fair and attractive salary, discretionary bonus, and a comprehensive benefits package - including 31 days’ annual leave, a non-contributory pension and private medical insurance.

Our commitment to inclusion

At Apollo, people are at the heart of everything we do. We are a diverse, growing team of empowered experts who bring collaboration, innovation and data-driven thinking to every relationship and every risk. We believe diversity and inclusion go far beyond targets. They are essential to understanding the global communities we serve and to making better decisions. That’s why we are committed to developing diverse talent at every level and creating an environment where different perspectives are genuinely valued, supported and celebrated. We also run a programme of events, training and initiatives designed to recognise both the challenges and opportunities that come with building an inclusive workplace.

Hybrid & flexible working

Flexible and hybrid working are fully embraced at Apollo. We do not believe in presenteeism. Instead, we trust our people to work in ways that allow them to perform at their best, balancing professional responsibilities with personal commitments.

Supporting your application

Apollo is committed to creating an inclusive recruitment experience where every candidate feels supported and able to perform at their best. To help us do this, we invite you to complete a confidential ClearTalents profile. It takes just a few minutes and allows you to share any adjustments that may support you during the recruitment process. Your information remains private, and the recruitment team is only notified if an adjustment is requested.