At a Glance
- Tasks: Lead onboarding for customers, ensuring they maximise their use of our platform.
- Company: Join Apollo.io, a fast-growing SaaS company valued at $1.6 billion.
- Benefits: Enjoy competitive salary, growth opportunities, and a collaborative work culture.
- Other info: Be part of an AI-native team focused on continuous improvement and innovation.
- Why this job: Make a real impact by helping customers unlock their revenue potential.
- Qualifications: 1-3 years in customer-facing roles and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform.
By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more.
Internal Minimum Qualification Details
- Must-Have Qualifications
- 1–3 years in SaaS customer-facing roles (Onboarding, CS, Sales Engineering, Implementation).
- Proven experience managing structured onboarding programs (3–6 session journeys or similar).
- Comfortable running 20–25 customer meetings/week.
- Comfortable managing 20–30 concurrent onboarding accounts, each in different phases.
- Strong consultative communication skills and executive-level presence.
- Strong organization: follow-ups, documentation, tracking milestones, and internal coordination.
- Can operate effectively in cross-functional environments (Sales, AM, GTME, Support) where priorities shift.
- Nice-to-Have Qualifications
- Experience in sales-led SMB onboarding motions.
- Experience onboarding customers to GTM / revenue tools and workflows (prospecting, account expansion, recruiting).
- Strong habit of pre-call research and adapting sessions to customer context.
- Experience navigating product/engineering/support channels to unblock complex questions.
- Experience reducing onboarding friction/escalations through process improvements.
Required Operational Fluency
- Comfortable documenting progress and activation milestones consistently.
- Can align onboarding plans to customer jobs-to-be-done (goal-led activation vs feature tours).
- Can manage multiple threads and maintain momentum without dropping accounts.
We are AI Native
Apollo.io is an AI-native company built on a culture of continuous improvement. We're on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.
Why You'll Love Working at Apollo
At Apollo, we're driven by a shared mission: to help our customers unlock their full revenue potential. That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we're all for one, meaning you'll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you're looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.
Senior High-Touch Onboarding Manager Hybrid, London employer: Apollo
Apollo.io is an exceptional employer that fosters a culture of continuous improvement and collaboration, making it an ideal place for a Senior High-Touch Onboarding Manager. Located in London, employees benefit from a dynamic work environment that encourages bold ideas and provides ample opportunities for professional growth, all while being part of a rapidly growing SaaS company valued at $1.6 billion. With a strong focus on employee autonomy and support, Apollo.io empowers its team members to make a meaningful impact and thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior High-Touch Onboarding Manager Hybrid, London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Apollo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Apollo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior High-Touch Onboarding Manager Hybrid, London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Apollo:Your cover letter is your chance to shine! Tell us why you want to work at Apollo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Apollo!
How to prepare for a job interview at Apollo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
