High-Touch Onboarding Manager Hybrid, London

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform.

By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more.

Must-Have Qualifications

• 1–3 years in SaaS customer-facing roles (Onboarding, CS, Sales Engineering, Implementation).
• Proven experience managing structured onboarding programs (3–6 session journeys or similar).
• Comfortable running 20–25 customer meetings/week.
• Comfortable managing 20–30 concurrent onboarding accounts, each in different phases.
• Strong consultative communication skills and executive-level presence.
• Strong organization: follow-ups, documentation, tracking milestones, and internal coordination.
• Can operate effectively in cross-functional environments (Sales, AM, GTME, Support) where priorities shift.

Nice-to-Have Qualifications

• Experience in sales-led SMB onboarding motions.
• Experience onboarding customers to GTM / revenue tools and workflows (prospecting, account expansion, recruiting).
• Strong habit of pre-call research and adapting sessions to customer context.
• Experience navigating product/engineering/support channels to unblock complex questions.
• Experience reducing onboarding friction/escalations through process improvements.

Required Operational Fluency

• Comfortable documenting progress and activation milestones consistently.
• Can align onboarding plans to customer jobs-to-be-done (goal-led activation vs feature tours).
• Can manage multiple threads and maintain momentum without dropping accounts.

Apollo.io is an AI-native company built on a culture of continuous improvement. We expect the same mindset from our team. If you’re energised by finding smarter, faster ways to get things done using AI and automation, you’ll thrive here.

Why You’ll Love Working at Apollo

At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. We take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.