At a Glance
- Tasks: Support tenants by managing their needs and connecting them to essential services.
- Company: Join a leading not-for-profit community housing provider dedicated to creating belonging.
- Benefits: Enjoy competitive pay, flexible work options, and generous leave entitlements.
- Other info: Inclusive workplace welcoming applicants from all backgrounds and life experiences.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in property management and a passion for helping diverse communities.
The predicted salary is between 28000 - 30000 £ per year.
At SGCH, we believe everyone belongs. This is why our purpose, ‘to create belonging’ drives our commitment to build a team where diversity, inclusion and connection are at the heart of what we do. As a leading not-for-profit community housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, we continue to invest in our people, our homes, and our communities. Guided by our values – We Care, We Create, We Connect – we’ve built an inclusive workplace by caring for one another, creating and sharing new ideas, and connecting authentically every day, where everyone has the opportunity to grow and thrive.
We are committed to fostering an inclusive environment and building a team that reflects the diversity of the communities we connect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences. If this role excites you but you’re not sure you tick every box, we still encourage you to apply. Your passion and potential matter. Join us in creating sustainable, connected communities where everyone feels a sense of belonging and are empowered to thrive.
What we offer:
- Competitive package – 35-hour work week with competitive, above Award pay and 17% annual leave loading
- NFP salary packaging – Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
- High-growth environment – Real opportunities to grow your career with a focus on internal promotions, inhouse learning and development and study assistance support
- Health and wellbeing benefits - Corporate discounts with Flare for everyday savings, Reward and Recognition program, access to a free 24/7 Employee Assistance Program (EAP) for you and your family
- Paid Parental Leave – 12 weeks paid parental leave and 3 days bonus annual leave
- Agile and innovative work practices – Hybrid work arrangements including work from home options, and modern, well-located offices close to public transport
About the role and about you:
As a Tenancy Manager, you’ll be the primary point of contact for our tenants, ensuring their needs are met with care, respect, and efficiency. You’ll play a critical role in supporting sustainable tenancies by managing day-to-day tenancy matters while connecting tenants to services that improve their wellbeing. This is a rewarding opportunity to combine strong property/tenancy management skills with a genuine passion for helping people. To succeed in this role, you will be an experienced Tenancy Manager, passionate about delivering exceptional service and creating positive outcomes for tenants and communities. This is a contract role till the 15 January 2027, based between our Liverpool, Bonnyrigg and Fairfield offices with travel to other SGCH offices as required.
Duties:
- Act as the main point of contact for tenants and keep them informed throughout issue resolution
- Proactively manage rent arrears and tenant debt to meet KPIs and maintain financial sustainability
- Prepare and manage cases for NSW Civil and Administrative Tribunal (NCAT) hearings
- Support tenant wellbeing by linking tenants to relevant support services, and participate in support coordination and community/placemaking activities
- Conduct regular home visits to monitor property condition, tenancy issues, and anti-social behaviour, and collaborate with internal teams and external partners to resolve complex tenancy issues
How to apply:
If this sounds like you, please click ‘Apply’ and upload your up to date CV with a cover letter addressing the below (2) target questions (no more than 2 pages) by 9am Monday 20 July 2026.
- What motivated you to apply for the Tenancy Manager role?
- Outline how your skills and experience align to the essential criteria of the role.
The recruitment process may include interviews and relevant skills or behavioural assessments with selection based on demonstrated merit against the roles criteria. Appointment is subject to standard pre-employment checks, such as working rights, employment references from previous managers, a National Police Check, and a health assessment. Please note we may establish a Talent Pool from this process.
If accessibility and adjustments are needed to apply for this role comfortably, just let us know. Your privacy and dignity are always respected. Please reach out to jobs@sgch.com.au
Skills And Experiences Essential Criteria:
- Working knowledge of NSW Residential Tenancies Act 2010.
- A current NSW Driver's Licence and willingness and ability to travel regularly to SGCH region sites and offices.
- Experience working with diverse backgrounds, including vulnerable individuals in a property management or challenging social, community, or welfare service delivery environment.
- Demonstrated skills in customer service, organisational and time management, prioritising and planning, communication and negotiation and the ability to work independently and collaboratively, serving customers of diverse backgrounds and vulnerability.
- Ability to work with a business acumen and a social heart with self-motivation, compassion and resilience to manage competing priorities, deadlines and multiple stakeholders, to continuously improve, and deliver the best outcomes for the business and customers.
Tenancy Manager in Liverpool employer: Apollo
Apollo is an exceptional employer that prioritises employee growth and development within a dynamic work culture. As a leading engineering consultancy, we offer competitive benefits and a collaborative environment where innovative ideas thrive, making it an ideal place for professionals looking to make a meaningful impact in the EPCm sector.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Manager in Liverpool
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Apollo.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Apollo!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Apollo, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Apollo or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Manager in Liverpool
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Apollo:Before hitting send, make sure to tailor your application specifically to Apollo! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Apollo
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
