At a Glance
- Tasks: Lead income management strategy and enhance performance frameworks for sustainable tenancy outcomes.
- Company: Join SGCH, a leading not-for-profit community housing provider committed to diversity and inclusion.
- Benefits: Enjoy competitive pay, NFP salary packaging, health benefits, and paid parental leave.
- Other info: Flexible hybrid work arrangements and opportunities for professional development await you.
- Why this job: Make a real impact in communities while growing your career in a supportive environment.
- Qualifications: Tertiary qualifications in relevant fields and extensive experience in income management required.
The predicted salary is between 28000 - 30000 £ per year.
At SGCH, we believe everyone belongs. This is why our purpose, ‘to create belonging’ drives our commitment to build a team where diversity, inclusion and connection are at the heart of what we do. As a leading not-for-profit community housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, we continue to invest in our people, our homes, and our communities. Guided by our values – We Care, We Create, We Connect – we’ve built an inclusive workplace by caring for one another, creating and sharing new ideas, and connecting authentically every day, where everyone has the opportunity to grow and thrive.
We are committed to fostering an inclusive environment and building a team that reflects the diversity of the communities we connect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences. If this role excites you but you’re not sure you tick every box, we still encourage you to apply. Your passion and potential matter.
Join us in creating sustainable, connected communities where everyone feels a sense of belonging and are empowered to thrive.
What we offer:
- Competitive package – 35-hour work week with competitive, above Award pay and 17% annual leave loading
- NFP salary packaging – Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
- High-growth environment – Real opportunities to grow your career with a focus on internal promotions, inhouse learning and development and study assistance support
- Health and wellbeing benefits - Corporate discounts with Flare for everyday savings, Reward and Recognition program, access to a free 24/7 Employee Assistance Program (EAP) for you and your family
- Paid Parental Leave – 12 weeks paid parental leave and 3 days bonus annual leave
- Agile and innovative work practices – Hybrid work arrangements including work from home options, and modern, well-located offices close to public transport
About the role and about you:
We're excited to introduce a newly created leadership opportunity for an experienced Income Manager to shape and lead SGCH's income management strategy and function. This role will play a critical part in balancing strong commercial outcomes with customer-centred service delivery, ensuring sustainable tenancy outcomes and supporting the long-term financial sustainability of our organisation.
Reporting to the Director Customers, Shared Services, you'll provide enterprise-wide leadership of the income management function, including arrears management, debt recovery, income assessments, rent reviews, subsidy reviews, compliance, reporting and continuous improvement.
This is an opportunity to build capability, strengthen governance, lead a high-performing team and drive innovative approaches that improve both business performance and customer outcomes. To succeed in this role, you will be a strategic and people-focused leader who combines strong commercial and financial acumen with a commitment to supporting diverse and vulnerable communities. This is a permanent role, based at our Liverpool and Redfern offices, and requires travel to other SGCH office locations as required.
Duties:
- Lead and enhance SGCH's income management strategy, governance, compliance and performance frameworks.
- Drive rental income optimisation, arrears reduction, and effective debt recovery outcomes.
- Oversee income assessments, rent reviews, market rent appraisals and legislative compliance activities.
- Utilise data, insights and risk management practices to improve performance and support informed decision-making.
- Lead and develop a high-performing team while partnering with internal and external stakeholders to deliver sustainable tenancy outcomes and continuous improvement.
How to apply:
If you are ready to lead a critical function and help create positive outcomes for customers, communities and SGCH, we'd love to hear from you. Please click ‘Apply’ and upload your CV by 9am Friday 31 July 2026. The recruitment process may include interviews and relevant skills or behavioural assessments with selection based on demonstrated merit against the roles criteria. Appointment is subject to standard pre-employment checks, such as working rights, employment references from previous managers, a National Police Check, and a health assessment. Please note we may establish a Talent Pool from this process. If accessibility and adjustments are needed to apply for this role comfortably, just let us know. Your privacy and dignity are always respected. Please reach out to jobs@sgch.com.au
Skills And Experiences Essential Criteria:
- Tertiary qualifications in community development, business, finance or a relevant discipline, or equivalent demonstrated experience
- Extensive experience leading income management, arrears, debt recovery, rent reviews and compliance functions within social housing, government or other regulated service environments, with a strong understanding of relevant legislation, privacy requirements and tenancy obligations
- Proven success leading leaders and high-performing teams, driving operational performance, change, capability uplift and service excellence in complex environments
- Strong commercial, analytical and compliance expertise, with the ability to use data-driven insights to improve income performance, manage risk, ensure legislative compliance, and deliver positive customer outcomes while supporting vulnerable and diverse communities
- Hold a current NSW full Driver Licence and willingness to travel across SGCH offices and sites.
Income Manager in Liverpool employer: Apollo
Apollo is an exceptional employer that prioritises employee growth and development within a dynamic work culture. As a leading engineering consultancy, we offer competitive benefits and a collaborative environment where innovative ideas thrive, making it an ideal place for professionals looking to make a meaningful impact in the EPCm sector.
StudySmarter Expert Advice🤫
We think this is how you could land Income Manager in Liverpool
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Apollo.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Apollo.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Apollo.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Apollo. Apply directly through us to stand out!
We think you need these skills to ace Income Manager in Liverpool
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Apollo. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Income Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Apollo
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Apollo. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
