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For Companies At a Glance
- Tasks: Lead onboarding for customers, ensuring they maximise their use of our platform.
- Company: Join Apollo.io, a fast-growing SaaS company valued at $1.6 billion.
- Benefits: Enjoy competitive salary, growth opportunities, and a collaborative work culture.
- Why this job: Make a real impact by helping customers unlock their revenue potential.
- Qualifications: 1-3 years in customer-facing roles and strong communication skills required.
- Other info: Be part of an AI-native company that values innovation and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world’s largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers.
Internal Minimum Qualification Details
- Must-Have Qualifications
- 1–3 years in SaaS customer-facing roles (Onboarding, CS, Sales Engineering, Implementation).
- Proven experience managing structured onboarding programs (3–6 session journeys or similar).
- Comfortable running 20–25 customer meetings/week.
- Comfortable managing 20–30 concurrent onboarding accounts, each in different phases.
- Strong consultative communication skills and executive-level presence.
- Strong organization: follow-ups, documentation, tracking milestones, and internal coordination.
- Can operate effectively in cross-functional environments (Sales, AM, GTME, Support) where priorities shift.
- Experience in sales-led SMB onboarding motions.
- Experience onboarding customers to GTM / revenue tools and workflows (prospecting, account expansion, recruiting).
- Strong habit of pre-call research and adapting sessions to customer context.
- Experience navigating product/engineering/support channels to unblock complex questions.
- Experience reducing onboarding friction/escalations through process improvements.
Required Operational Fluency
- Comfortable documenting progress and activation milestones consistently.
- Can align onboarding plans to customer jobs-to-be-done (goal-led activation vs feature tours).
- Can manage multiple threads and maintain momentum without dropping accounts.
We are AI Native
Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you’re energized by finding smarter, faster ways to get things done using AI and automation, you’ll thrive here.
Why You’ll Love Working at Apollo
At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.
High-Touch Onboarding Manager New Hybrid, London employer: Apollo
Contact Detail:
Apollo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land High-Touch Onboarding Manager New Hybrid, London
✨Tip Number 1
Get to know the company inside out! Research Apollo.io's products and culture so you can speak their language during interviews. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for those customer meetings! Since the role involves running multiple onboarding sessions, practice your consultative communication skills. Role-play with a friend to get comfortable adapting your approach based on different customer needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Apollo team!
We think you need these skills to ace High-Touch Onboarding Manager New Hybrid, London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the High-Touch Onboarding Manager role. Highlight your experience in SaaS customer-facing roles and any structured onboarding programmes you've managed. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills: Since strong consultative communication is key for this role, don’t shy away from demonstrating your communication prowess. Use clear, concise language in your application and provide examples of how you've effectively engaged with customers in the past.
Highlight Your Organisational Skills: We love a well-organised candidate! Make sure to mention your ability to manage multiple onboarding accounts and keep track of progress. Share any tools or methods you use to stay on top of your tasks—this will show us you're ready to hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Apollo!
How to prepare for a job interview at Apollo
✨Know Your Onboarding Inside Out
Make sure you understand the onboarding process thoroughly. Familiarise yourself with structured onboarding programmes and be ready to discuss how you've managed similar journeys in the past. This will show that you can hit the ground running.
✨Showcase Your Consultative Skills
During the interview, demonstrate your consultative communication skills. Prepare examples of how you've effectively engaged with customers in previous roles, especially in a SaaS environment. This will highlight your ability to connect with clients and manage their expectations.
✨Be Ready for Cross-Functional Scenarios
Since the role involves working across different teams, think of examples where you've successfully collaborated with sales, support, or engineering. Be prepared to discuss how you navigated shifting priorities and maintained momentum on multiple accounts.
✨Research Apollo.io and Its Culture
Dive deep into Apollo.io's mission and values. Understand their AI-native approach and be ready to share how your mindset aligns with their culture of continuous improvement. This will show your genuine interest in the company and its goals.