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- Tasks: Lead onboarding for customers, ensuring they maximise their use of our platform.
- Company: Join Apollo.io, a fast-growing SaaS company valued at $1.6 billion.
- Benefits: Enjoy competitive salary, growth opportunities, and a collaborative work culture.
- Why this job: Make a real impact by helping customers unlock their revenue potential.
- Qualifications: 1-3 years in customer-facing roles with strong communication skills.
- Other info: Be part of an AI-native team focused on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world’s largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform.
By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more.
Must-Have Qualifications
- 1–3 years in SaaS customer-facing roles (Onboarding, CS, Sales Engineering, Implementation).
- Proven experience managing structured onboarding programs (3–6 session journeys or similar).
- Comfortable running 20–25 customer meetings/week.
- Comfortable managing 20–30 concurrent onboarding accounts, each in different phases.
- Strong consultative communication skills and executive-level presence.
- Strong organization: follow-ups, documentation, tracking milestones, and internal coordination.
- Can operate effectively in cross-functional environments (Sales, AM, GTME, Support) where priorities shift.
Nice-to-Have Qualifications
- Experience in sales-led SMB onboarding motions.
- Experience onboarding customers to GTM / revenue tools and workflows (prospecting, account expansion, recruiting).
- Strong habit of pre-call research and adapting sessions to customer context.
- Experience navigating product/engineering/support channels to unblock complex questions.
- Experience reducing onboarding friction/escalations through process improvements.
Required Operational Fluency
- Comfortable documenting progress and activation milestones consistently.
- Can align onboarding plans to customer jobs-to-be-done (goal-led activation vs feature tours).
- Can manage multiple threads and maintain momentum without dropping accounts.
Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you’re energized by finding smarter, faster ways to get things done using AI and automation, you’ll thrive here.
Why You’ll Love Working at Apollo
At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.
High-Touch Onboarding Manager Hybrid, London employer: Apollo
Contact Detail:
Apollo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land High-Touch Onboarding Manager Hybrid, London
✨Tip Number 1
Get to know the company inside out! Research Apollo.io's products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—definitely a win!
✨Tip Number 3
Prepare for those interviews! Think about how your experience aligns with the role of High-Touch Onboarding Manager. Be ready to share specific examples of how you've successfully managed onboarding programs in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Apollo team!
We think you need these skills to ace High-Touch Onboarding Manager Hybrid, London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the High-Touch Onboarding Manager role. Highlight your experience in SaaS customer-facing roles and any structured onboarding programmes you've managed. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills: Since strong consultative communication is key for this role, don’t shy away from demonstrating your communication prowess. Use clear, concise language in your application and provide examples of how you've effectively engaged with customers in the past.
Highlight Your Organisational Skills: We love candidates who can juggle multiple tasks without dropping the ball! In your application, mention specific tools or methods you use to keep track of onboarding accounts and milestones. This will show us that you're ready to manage 20-30 concurrent accounts like a pro.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Apollo!
How to prepare for a job interview at Apollo
✨Know Your Onboarding Stuff
Make sure you brush up on your onboarding knowledge, especially in SaaS. Be ready to discuss structured onboarding programs you've managed and how you tailored them to different customer needs. This shows you're not just familiar with the process but can adapt it effectively.
✨Show Off Your Communication Skills
Since strong consultative communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully navigated customer meetings and built relationships, as this will demonstrate your executive-level presence.
✨Get Familiar with Apollo.io
Do your homework on Apollo.io and its offerings. Understand their go-to-market solutions and how they help revenue teams. This will not only impress your interviewers but also allow you to align your answers with their mission and values.
✨Prepare for Cross-Functional Scenarios
Think about times you've worked in cross-functional environments and how you managed shifting priorities. Be ready to share specific examples that highlight your organisational skills and ability to keep multiple onboarding accounts moving forward without dropping the ball.