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- Tasks: Lead onboarding for customers, ensuring smooth transitions and successful activations.
- Company: Join Apollo.io, a fast-growing SaaS company valued at $1.6 billion.
- Benefits: Enjoy competitive pay, growth opportunities, and a collaborative work culture.
- Why this job: Make a real impact by helping customers unlock their revenue potential.
- Qualifications: 1-3 years in customer-facing roles with strong communication skills.
- Other info: Be part of an AI-native team that values innovation and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform.
By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more.
Must-Have Qualifications
- 1–3 years in SaaS customer-facing roles (Onboarding, CS, Sales Engineering, Implementation).
- Proven experience managing structured onboarding programs (3–6 session journeys or similar).
- Comfortable running 20–25 customer meetings/week.
- Comfortable managing 20–30 concurrent onboarding accounts, each in different phases.
- Strong consultative communication skills and executive-level presence.
- Fluent English (C1 spoken minimum).
- Strong organization: follow-ups, documentation, tracking milestones, and internal coordination.
- Can operate effectively in cross-functional environments (Sales, AM, GTME, Support) where priorities shift.
Nice-to-Have Qualifications
- Experience in sales-led SMB onboarding motions.
- Experience onboarding customers to GTM / revenue tools and workflows (prospecting, account expansion, recruiting).
- Strong habit of pre-call research and adapting sessions to customer context.
- Experience navigating product/engineering/support channels to unblock complex questions.
- Experience reducing onboarding friction/escalations through process improvements.
Operational Fluency
- Able to maintain a clean onboarding rhythm: handoffs → research → sessions → follow-ups → milestones → activation.
- Comfortable documenting progress and activation milestones consistently.
- Can align onboarding plans to customer jobs-to-be-done (goal-led activation vs feature tours).
- Can manage multiple threads and maintain momentum without dropping accounts.
We are AI Native. Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you’ll thrive here.
Why You’ll Love Working at Apollo
At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.
High-Touch Onboarding Manager employer: Apollo
Contact Detail:
Apollo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land High-Touch Onboarding Manager
✨Tip Number 1
Get to know the company inside out! Research Apollo.io's products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your consultative communication skills. Since you'll be running multiple customer meetings each week, being able to engage effectively and adapt your approach based on the customer's needs is key. Role-play with a friend or use mock interviews to sharpen your skills.
✨Tip Number 3
Stay organised! Use tools to track your onboarding accounts and their progress. This will not only help you manage your workload but also demonstrate your ability to handle multiple threads without dropping the ball.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Apollo team.
We think you need these skills to ace High-Touch Onboarding Manager
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your relevant experience in SaaS customer-facing roles. We want to see how you've managed onboarding programs and your comfort level with customer meetings. Tailor your application to reflect the skills mentioned in the job description.
Be Organised: Demonstrate your strong organisational skills in your application. Mention how you track milestones, manage follow-ups, and coordinate internally. We love candidates who can keep everything running smoothly, so show us how you do it!
Communicate Clearly: Your written communication should be clear and professional. Use a consultative tone that reflects your executive-level presence. Remember, we’re looking for someone who can engage effectively with customers, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Apollo
✨Know Your Onboarding Stuff
Make sure you brush up on your knowledge of structured onboarding programs. Be ready to discuss your experience managing multiple accounts and how you've tailored onboarding sessions to meet customer needs. This will show that you understand the role and can hit the ground running.
✨Show Off Your Communication Skills
Since this role requires strong consultative communication, practice articulating your thoughts clearly and confidently. Think about examples where you've successfully navigated complex conversations or resolved customer issues. This will demonstrate your executive-level presence and ability to engage effectively.
✨Research Apollo.io
Dive deep into Apollo.io’s offerings and its position in the market. Understand their AI-native approach and how it benefits customers. Being able to speak knowledgeably about the company will not only impress the interviewers but also help you align your answers with their mission and values.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific onboarding challenges or customer scenarios. Think through your past experiences and be ready to share how you’ve improved processes or reduced friction in onboarding. This will highlight your problem-solving skills and operational fluency.