Tenancy Manager in Bonnyrigg

At SGCH, we believe everyone belongs. This is why our purpose, ‘to create belonging’ drives our commitment to build a team where diversity, inclusion and connection are at the heart of what we do. As a leading not-for-profit community housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, we continue to invest in our people, our homes, and our communities. Guided by our values – We Care, We Create, We Connect – we’ve built an inclusive workplace by caring for one another, creating and sharing new ideas, and connecting authentically every day, where everyone has the opportunity to grow and thrive.

We are committed to fostering an inclusive environment and building a team that reflects the diversity of the communities we connect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences. If this role excites you but you’re not sure you tick every box, we still encourage you to apply. Your passion and potential matter. Join us in creating sustainable, connected communities where everyone feels a sense of belonging and are empowered to thrive.

What we offer:

• Competitive package – 35-hour work week with competitive, above Award pay and 17% annual leave loading
• NFP salary packaging – Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
• High-growth environment – Real opportunities to grow your career with a focus on internal promotions, inhouse learning and development and study assistance support
• Health and wellbeing benefits - Corporate discounts with Flare for everyday savings, Reward and Recognition program, access to a free 24/7 Employee Assistance Program (EAP) for you and your family
• Paid Parental Leave – 12 weeks paid parental leave and 3 days bonus annual leave
• Agile and innovative work practices – modern, well-located offices close to public transport

About the role and about you:

Main point of contact for tenants and responsible for addressing tenancy matters promptly and to resolution. The role supports tenants to access services that improve their health and wellbeing and places tenant needs at the heart of SGCH service delivery. To succeed in this role, you will have customer services experience, ability to work with stakeholders and to support and addressing tenancy matters. This is a contract role to 6 February 2027 based at our Bonnyrigg office and requires travel to other SGCH office locations as required.

Duties:

• Deliver responsive, timely and respectful customer service, address enquiries with care and urgency, keep customers informed and seek feedback to ensure needs are addressed and issues resolved.
• Support tenant well-being by connecting them to necessary services and participating in support coordination and placemaking activities.
• Work with internal teams and external partners to resolve complex issues and improve outcomes for tenants and communities.
• Make regular home visits to proactively manage property care, anti-social behaviour and other issues and prepare submissions and managed matters at the NSW Civil and Administrative Tribunal (NCAT) to enable sustainable tenancies.
• Create a safe environment where people can thrive, by consistently following safety protocols, fostering a positive safety culture, and reporting hazards and incidents.

How to apply:

If this sounds like you, please click ‘Apply’ and upload your CV by 9am Thursday 17 September 2026. The recruitment process may include interviews and relevant skills or behavioural assessments with selection based on demonstrated merit against the roles criteria. Appointment is subject to standard pre-employment checks, such as working rights, employment references from previous managers, a National Police Check, and a health assessment. Please note we may establish a Talent Pool from this process. If accessibility and adjustments are needed to apply for this role comfortably, just let us know. Your privacy and dignity are always respected. Please reach out to jobs@sgch.com.au

Skills And Experiences Essential Criteria:

• Working knowledge of NSW Residential Tenancies Act 2010.
• A current NSW Driver's Licence and willingness and ability to travel to region sites and offices.
• Experience working with diverse backgrounds, including vulnerable individuals in a property management or challenging social, community, or welfare service delivery environment.
• Demonstrated skills in customer service, organisational and time management, prioritising and planning, communication and negotiation and the ability to work independently and collaboratively, service customers of diverse backgrounds and vulnerability.
• Ability to work with a business acumen and a social heart with self-motivation, compassion and resilience to manage competing priorities, deadlines and multiple stakeholders, to continuously improve, and deliver the best outcomes for the business and customers.