At a Glance
- Tasks: Lead engaging onboarding sessions and manage multiple customer accounts to ensure success.
- Company: Join Apollo.io, a top go-to-market solution for revenue teams worldwide.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and customer satisfaction.
- Why this job: Make a real impact by helping customers activate their workflows confidently.
- Qualifications: 2–4+ years in SaaS onboarding or related fields with strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Apollo.io is a leading go-to-market solution for revenue teams, serving over 500,000 companies worldwide. The company is based in the United Kingdom and operates on a hybrid model with London as the preferred location.
Location & Experience
- United Kingdom (Hybrid – London preferred)
- 2–4+ years of experience in SaaS Onboarding, Implementation, Sales Engineering, Solutions Architecture, or Technical Project Management.
Key Responsibilities
- Lead 3–6 structured onboarding sessions per customer.
- Manage a portfolio of 15–25 active onboarding accounts simultaneously.
- Conduct 15–20 customer meetings per week.
- Deliver solution‑oriented follow‑ups with clear next steps and ownership.
- Maintain onboarding momentum and accountability across multiple stakeholders.
- Partner closely with Sales and Account Managers to ensure seamless handovers.
- Analyze sales handover documentation to understand customer objectives.
- Conduct pre‑session research to understand each customer’s go‑to‑market motion.
- Align onboarding sessions to their specific jobs‑to‑be‑done.
- Prioritise workflows that drive measurable commercial impact (e.g., prospecting, account expansion, recruiting).
- Realign expectations where necessary while preserving trust and forward momentum.
- Collaborate with Sales, Product, Engineering, GTM Engineering, and Support to remove blockers.
- Handle escalations calmly and professionally.
- Document progress, milestones, and activation outcomes clearly.
- Continuously refine onboarding quality and delivery.
Success Metrics
- Customers activate core workflows quickly and confidently.
- CSAT consistently ≥ 90%.
- Strong portfolio management with no dropped accounts or missed follow‑ups.
- Reduced onboarding friction through proactive cross‑functional coordination.
- Clear alignment between onboarding outcomes and customer commercial goals.
Qualifications
- Experience running structured onboarding programmes (multi‑session journeys).
- Hands‑on experience with GTM tech stacks, including CRM platforms, sales engagement/sequencing tools, and email deliverability infrastructure (SPF/DKIM/DMARC, sending domains).
- Strong consultative communication skills with executive‑level confidence.
- Proven ability to manage multiple customers simultaneously without sacrificing quality.
- Excellent organisational skills and follow‑through.
- Comfortable handling difficult customer conversations and expectation resets.
- Native or fluent English.
Legal Notice
Applies to all qualified applicants regardless of race, color, religion, gender, national origin, disability, veteran status, or any other protected characteristic.
Senior High-Touch Onboarding Manager employer: Apollo.io
Apollo.io is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to make a significant impact in the SaaS industry. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring that our team members are equipped to excel in their roles. Located in the UK, our team enjoys a vibrant work environment that encourages innovation and creativity, making it an ideal place for passionate professionals to thrive.
