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- Tasks: Lead onboarding sessions and guide customers to achieve their goals.
- Company: Join Apollo.io, a fast-growing SaaS leader valued at $1.6 billion.
- Benefits: Enjoy a supportive culture with growth opportunities and autonomy.
- Other info: Collaborative environment that encourages bold ideas and smart risks.
- Why this job: Make a real impact by helping customers unlock their revenue potential.
- Qualifications: 2-4 years in SaaS onboarding or customer success required.
The predicted salary is between 45000 - 55000 £ per year.
Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform.
We’re looking for a High-Touch Onboarding Manager (Individual Contributor) to own the onboarding journey for a portfolio of UK customers acquired through Sales. In this role, you will guide customers through structured onboarding programmes, align activation to their specific commercial objectives, and ensure meaningful, long-term adoption. This is a high-ownership, customer-facing role suited to someone who thrives in fast-paced SaaS environments, enjoys solving complex customer challenges, and takes pride in delivering measurable outcomes.
What You’ll Do:
- Own High-Touch Customer Onboarding
- Lead 3–6 structured onboarding sessions per customer.
- Manage a portfolio of 15–25 active onboarding accounts simultaneously.
- Conduct 15–20 customer meetings per week.
- Deliver structured, solution-oriented follow-ups with clear next steps and ownership.
- Maintain onboarding momentum and accountability across multiple stakeholders.
- Partner closely with Sales and Account Managers to ensure seamless handovers.
Must-Have Qualifications:
- 2–4+ years of experience in SaaS onboarding, customer success, implementation, or a related customer-facing role.
- Proven experience managing structured onboarding programs (3–6 session journeys or similar).
- Comfortable running 20–25 customer meetings/week.
- Comfortable managing 20–30 concurrent onboarding accounts, each in different phases.
- Strong consultative communication skills and executive-level presence.
- Strong organization: follow-ups, documentation, tracking milestones, and internal coordination.
- Can operate effectively in cross-functional environments (Sales, AM, GTME, Support) where priorities shift.
Nice-to-Have Qualifications:
- Experience in sales-led SMB onboarding motions.
- Experience onboarding customers to GTM / revenue tools and workflows (prospecting, account expansion, recruiting).
- Strong habit of pre-call research and adapting sessions to customer context.
- Experience navigating product/engineering/support channels to unblock complex questions.
- Experience reducing onboarding friction/escalations through process improvements.
Required Operational Fluency:
- Able to maintain a clean onboarding rhythm: handoffs → research → sessions → follow-ups → milestones → activation.
- Comfortable documenting progress and activation milestones consistently.
- Can align onboarding plans to customer jobs-to-be-done (goal-led activation vs feature tours).
- Can manage multiple threads and maintain momentum without dropping accounts.
We are AI Native Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.
Why You’ll Love Working at Apollo:
At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.
High-Touch Onboarding Manager in London employer: Apollo.io
Contact Detail:
Apollo.io Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land High-Touch Onboarding Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Apollo.io on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for those interviews by diving deep into Apollo.io's products and services. Show us you understand the onboarding process and how it aligns with customer success. We love candidates who come in ready to discuss real solutions!
✨Tip Number 3
Practice your consultative communication skills. Role-play common customer scenarios with a friend or mentor. The more comfortable you are, the better you'll shine during those 15-20 meetings a week!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to make an impact in the SaaS world!
We think you need these skills to ace High-Touch Onboarding Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the High-Touch Onboarding Manager role. Highlight your relevant experience in SaaS onboarding and customer success, and show us how you can bring value to our team.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, we want to see your consultative communication skills shine through. Use clear, concise language in your application to demonstrate your ability to convey complex ideas simply.
Highlight Your Organisational Skills: We love candidates who can juggle multiple tasks without dropping the ball. In your application, mention any tools or methods you use to stay organised and manage your time effectively, especially in fast-paced environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Apollo.io
✨Know Your Onboarding Inside Out
Make sure you understand the onboarding process thoroughly. Familiarise yourself with Apollo.io's structured onboarding programmes and be ready to discuss how you would manage multiple accounts while keeping track of their unique needs.
✨Showcase Your Consultative Skills
Prepare to demonstrate your consultative communication skills during the interview. Think of examples where you've successfully navigated complex customer challenges and how you ensured clear follow-ups and accountability in previous roles.
✨Research the Company and Its Tools
Dive deep into Apollo.io’s offerings and understand how their tools help sales and marketing teams. Being able to speak knowledgeably about their products will show your genuine interest and readiness to contribute from day one.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage multiple onboarding accounts simultaneously. Share specific strategies or tools you use to keep track of progress, milestones, and follow-ups, as this role requires strong organisational abilities.