At a Glance
- Tasks: Lead onboarding sessions and manage multiple customer accounts to ensure smooth transitions.
- Company: Join Apollo.io, a top go-to-market solution for revenue teams worldwide.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and customer success.
- Why this job: Make a real impact by helping customers activate their workflows confidently.
- Qualifications: 2–4+ years in SaaS onboarding or related fields; strong communication and organisational skills.
The predicted salary is between 45000 - 55000 £ per year.
Apollo.io is a leading go-to-market solution for revenue teams, serving over 500,000 companies worldwide. The company is based in the United Kingdom and operates on a hybrid model with London as the preferred location.
Location & Experience
- United Kingdom (Hybrid – London preferred)
- 2–4+ years of experience in SaaS Onboarding, Implementation, Sales Engineering, Solutions Architecture, or Technical Project Management.
Key Responsibilities
- Lead 3–6 structured onboarding sessions per customer.
- Manage a portfolio of 15–25 active onboarding accounts simultaneously.
- Conduct 15–20 customer meetings per week.
- Deliver solution‑oriented follow‑ups with clear next steps and ownership.
- Maintain onboarding momentum and accountability across multiple stakeholders.
- Partner closely with Sales and Account Managers to ensure seamless handovers.
- Analyze sales handover documentation to understand customer objectives.
- Conduct pre‑session research to understand each customer’s go‑to‑market motion.
- Align onboarding sessions to their specific jobs‑to‑be‑done.
- Prioritise workflows that drive measurable commercial impact (e.g., prospecting, account expansion, recruiting).
- Realign expectations where necessary while preserving trust and forward momentum.
- Collaborate with Sales, Product, Engineering, GTM Engineering, and Support to remove blockers.
- Handle escalations calmly and professionally.
- Document progress, milestones, and activation outcomes clearly.
- Continuously refine onboarding quality and delivery.
Success Metrics
- Customers activate core workflows quickly and confidently.
- CSAT consistently ≥ 90%.
- Strong portfolio management with no dropped accounts or missed follow‑ups.
- Reduced onboarding friction through proactive cross‑functional coordination.
- Clear alignment between onboarding outcomes and customer commercial goals.
Qualifications
- Experience running structured onboarding programmes (multi‑session journeys).
- Hands‑on experience with GTM tech stacks, including CRM platforms, sales engagement/sequencing tools, and email deliverability infrastructure (SPF/DKIM/DMARC, sending domains).
- Strong consultative communication skills with executive‑level confidence.
- Proven ability to manage multiple customers simultaneously without sacrificing quality.
- Excellent organisational skills and follow‑through.
- Comfortable handling difficult customer conversations and expectation resets.
- Native or fluent English.
Legal Notice
Applies to all qualified applicants regardless of race, color, religion, gender, national origin, disability, veteran status, or any other protected characteristic.
High-Touch Onboarding Manager employer: Apollo.io
Apollo.io is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a hybrid environment based in London. With a strong focus on professional development, team collaboration, and customer success, employees benefit from structured onboarding programmes and opportunities to engage with cross-functional teams, ensuring meaningful contributions to the company's mission. The commitment to maintaining high customer satisfaction and continuous improvement makes Apollo.io a rewarding place for those looking to make a significant impact in the SaaS industry.
StudySmarter Expert Advice🤫
We think this is how you could land High-Touch Onboarding Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can help them achieve their goals, especially in onboarding and customer success.
✨Tip Number 3
Follow up after interviews with a thank-you note. It’s a simple way to remind them of your enthusiasm and keep you top of mind as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and land that dream job with us.
We think you need these skills to ace High-Touch Onboarding Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the High-Touch Onboarding Manager role. Highlight your experience in SaaS onboarding and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to demonstrate your consultative communication skills. Use clear and concise language in your application to reflect your ability to handle difficult conversations and manage expectations.
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple onboarding accounts without dropping the ball. In your application, share examples of how you've successfully managed multiple projects or customers simultaneously while maintaining high quality.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Apollo.io
✨Know Your Onboarding Inside Out
Make sure you understand the onboarding process thoroughly. Familiarise yourself with structured onboarding programmes and be ready to discuss how you've successfully managed multiple accounts in the past. Highlight specific examples where you’ve driven measurable outcomes for customers.
✨Showcase Your Communication Skills
As a High-Touch Onboarding Manager, strong consultative communication is key. Prepare to demonstrate your ability to handle difficult conversations and reset expectations. Think of scenarios where you’ve maintained trust while managing customer concerns and be ready to share those stories.
✨Research the Company and Its Customers
Before the interview, dive into Apollo.io’s go-to-market solutions and their customer base. Understand their objectives and how your role will align with their needs. This will not only show your interest but also help you tailor your responses to demonstrate how you can add value.
✨Prepare for Cross-Functional Collaboration
Be ready to discuss how you’ve collaborated with sales, product, and engineering teams in the past. Share examples of how you’ve removed blockers and ensured seamless handovers. This will highlight your ability to work across departments and maintain onboarding momentum.
