Operations Manager in Spennymoor

Important information

Please note that Apollo Home Healthcare does not hold a sponsorship licence. Therefore, we are unable to consider applications from individuals who require sponsorship to work in the UK, either currently or in the future.

Job description

Operations Manager
Location: Spennymoor, County Durham

Salary: Negotiable (DOE), plus bonus

Shifts: Full-time | Monday to Friday, 9am – 5pm

About us
At Apollo Home Healthcare, we provide high-quality, person-centred care to people in the comfort of their own homes. Every individual we support has unique needs – we tailor every care package to them, building a compassionate and skilled team around their requirements.

We live and work by the 6 Cs : Care, Compassion, Competence, Communication, Courage, and Commitment – and we\’re looking for people who share those values.

About This Role
We are proud to be a well-established provider of complex care at home, with five successful operational offices across the country. As we continue to expand our services, we\’re excited to open our sixth branch – and we\’re looking for an experienced Operations Manager to lead this new venture.

This is a unique opportunity to join at the early stages of development. With a clinical team already in place and care hours actively being delivered, we\’re now seeking a driven leader with the ambition to expand the service, build a strong care team, and establish a lasting operational presence in the area.

You\’ll have the autonomy to shape the local service, supported by a wider national team and an established operational framework.

In this role, you will make a real impact on people\’s lives while building and leading a dedicated team of Office Consultants and Clinical Nurse Specialists. Together, you\’ll ensure the safe and effective delivery of personalised complex care packages.

You will be based at your local Apollo Home Healthcare office inSpennymoor, but at times, travel to our clients\’ homes and network of offices will be required

In this role, you\’ll:

• Manage the escalation of accidents, incidents, and complaints
• Recruit and retain care staff to assist clients who require complex care packages
• Establish and maintain robust operational procedures in the office to ensure high-quality service delivery
• Meet budget goals and manage office-related costs
• Have overall responsibility for the safe service delivery in line with CQC regulations and company policies and procedures
• Supervise the introduction of new complex packages safely
• Participate in meetings and forums to assess service provision
• Transition to the role of Registered Manager after a successful probation period

What You\’ll Need

• Full UK Driving Licence with access to a vehicle
• Strong planning, rota management, and problem-solving skills
• Confident managing a caseload of care packages in a fast-paced setting
• Excellent communication and relationship-building abilities
• Ability to work under pressure and adapt quickly to change

What We Offer

• 25 Days Annual Leave, plus Bank Holidays
• An extra day off on your birthday*
• Bonus Scheme
• Loyalty reward programmes at 3 and 5 years*
• Refer a friend scheme
• Workplace pension
• Access to private healthcare following successful completion of a 6-month probation

Apply Now
If you\’re driven, compassionate, and want to be part of a team that helps deliver life-changing care across the UK, we\’d love to hear from you. Please apply with your CV via this job board.

If you\’d like to learn more about the role or working with Apollo, feel free to contact our Internal Recruitment Team:

Phone: 01902 327396

Email:

We look forward to hearing from you and hopefully welcoming you to the Apollo Home Healthcare team.