At a Glance
- Tasks: Lead a new branch, manage care staff, and ensure high-quality service delivery.
- Company: Apollo Home Healthcare provides tailored, person-centred care in clients' homes across the UK.
- Benefits: Enjoy 25 days annual leave, a bonus scheme, and access to private healthcare after probation.
- Other info: Opportunity to transition to Registered Manager after successful probation.
- Why this job: Make a real impact on lives while shaping a new service and leading a dedicated team.
- Qualifications: Full UK driving licence, strong planning skills, and excellent communication abilities required.
The predicted salary is between 36000 - 60000 € per year.
Important Information:
Apollo Home Healthcare does not hold a sponsorship licence. Therefore, we are unable to consider applications from individuals who require sponsorship to work in the UK, either currently or in the future.
Operations Manager
Location: Spennymoor, DL16 6JF
Salary: Up to £48,000 per annum dependent on experience, plus achievable bonus
Shifts: Full-time | Monday to Friday
About Us
At Apollo Home Healthcare, we provide high-quality, person-centred care to people in the comfort of their own homes. Every individual we support has unique needs – we tailor every care package to them, building a compassionate and skilled team around their requirements.
We live and work by the 6 Cs: Care, Compassion, Competence, Communication, Courage, and Commitment – and we are looking for people who share those values.
About The Role
The role of Operations Manager is diverse, fast-paced and plays a crucial role in the branch success. Due to an exciting period of growth and progression, we are looking for an experienced manager to put their stamp on our North East office and continue its success in the delivery of person centred complex clinical care within our clients’ own homes.
You will have the opportunity to make a real difference in people's lives by managing a team of dedicated Office Consultants and Clinical Nurse Specialists, who work closely together to safely implement personalised care packages for our clients. You will be based at your local Apollo Home Healthcare office in Spennymoor, but at times, travel to our clients’ homes and network of offices will be required.
In This Role, You Will
- Manage the escalation of accidents, incidents, and complaints.
- Recruit and retain care staff to assist clients who require complex care packages.
- Establish and maintain robust operational procedures in the office to ensure high-quality service delivery.
- Meet budget goals and manage office-related costs.
- Have overall responsibility for the safe service delivery in line with CQC regulations and company policies and procedures.
- Supervise the introduction of new complex packages safely.
- Participate in meetings and forums to assess service provision.
- Transition to the role of Registered Manager after a successful probation period.
What You Will Need
- Full UK Driving Licence with access to a vehicle.
- Proven management experience secured within the healthcare or social care sector.
- Demonstrable experience of building and leading an MDT team.
- Strong planning, rota management, and problem-solving skills.
- Confidence in managing a caseload of care packages in a fast-paced setting.
- Excellent communication and relationship-building abilities.
- Confidence and competence to manage a large budget.
- Flexibility and strong organisational skills, so you can visit the people we support in their home environment, attend MDT meetings, and attend relevant training and operational meetings.
- Ability to work under pressure and adapt quickly to change.
What We Offer
- 25 Days Annual Leave, plus Bank Holidays.
- An extra day off on your birthday*.
- Bonus Scheme.
- Loyalty reward programmes at 3 and 5 years*.
- Refer a friend scheme.
- Workplace pension.
- Access to private healthcare following successful completion of a 6-month probation.
Equality, Diversity & Inclusion
At Apollo Home Healthcare, we foster an inclusive, supportive environment where everyone is treated with dignity and respect. We welcome applicants from all backgrounds and are committed to equality and diversity throughout our teams.
We promote fairness and opportunity for all – regardless of age, gender, disability, ethnicity, religion, beliefs, marital or partnership status, pregnancy, maternity, or sexual orientation.
We want every team member to feel valued, thrive on their talents, and grow with colleagues from all walks of life.
Job Details
- Job Ref: JL-0326-10849
- Salary: £45,000 - £48,000 plus achievable bonus
- Location: Spennymoor, County Durham
- Work Patterns: Full Time, Monday – Friday
- Driver Required: Yes
Operations Manager in Spennymoor employer: Apollo Home Healthcare
Apollo Home Healthcare is an exceptional employer, offering a supportive and compassionate work environment in Spennymoor, County Durham. With a strong focus on employee growth, we provide extensive training opportunities and a clear pathway to advance within the company, including the potential to transition into a Registered Manager role. Our commitment to the 6 Cs—Care, Compassion, Competence, Communication, Courage, and Commitment—ensures that our team members are valued and empowered to make a meaningful impact in the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Spennymoor
✨Tip Number 1
Familiarise yourself with the 6 Cs that Apollo Home Healthcare values: Care, Compassion, Competence, Communication, Courage, and Commitment. Demonstrating your alignment with these principles during any discussions or interviews can set you apart as a candidate who truly understands their mission.
✨Tip Number 2
Research the local healthcare landscape in Spennymoor and understand the specific needs of the community. Being able to discuss how you would tailor services to meet these needs will show your proactive approach and commitment to making a positive impact.
✨Tip Number 3
Prepare to discuss your experience in managing teams and complex care packages. Highlight specific examples where you've successfully led a team or improved service delivery, as this will demonstrate your capability to take on the Operations Manager role effectively.
✨Tip Number 4
Network with professionals in the healthcare sector, especially those involved in home care services. Engaging with others in the field can provide valuable insights and may even lead to referrals or recommendations that could strengthen your application.
We think you need these skills to ace Operations Manager in Spennymoor
Some tips for your application 🫡
Understand the Company Values:Familiarise yourself with Apollo Home Healthcare's core values: Care, Compassion, Competence, Communication, Courage, and Commitment. Reflect these values in your application to demonstrate alignment with their mission.
Tailor Your CV:Highlight relevant experience in operations management, particularly in healthcare or similar fields. Emphasise your skills in planning, problem-solving, and team leadership, as these are crucial for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell a story about your passion for person-centred care. Mention specific examples of how you've successfully managed teams or projects in the past, and express your enthusiasm for joining Apollo Home Healthcare.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for an Operations Manager.
How to prepare for a job interview at Apollo Home Healthcare
✨Understand the 6 Cs
Familiarise yourself with the core values of Care, Compassion, Competence, Communication, Courage, and Commitment. Be prepared to discuss how you embody these values in your previous roles and how they align with the mission of Apollo Home Healthcare.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure environments. Highlight your experience in recruiting and retaining staff, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous positions and how you resolved them. This could include managing complaints or incidents, which is a key responsibility in this role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the company's future plans, the team you'll be working with, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
