At a Glance
- Tasks: Lead a dynamic team to deliver personalised care and ensure high-quality service.
- Company: Join Apollo Home Healthcare, a compassionate provider of home care services.
- Benefits: Enjoy competitive salary, bonus scheme, generous leave, and private healthcare.
- Other info: Exciting growth opportunities and a supportive work environment await you.
- Why this job: Make a real difference in people's lives while growing your career in healthcare.
- Qualifications: Proven management experience in healthcare and strong leadership skills required.
The predicted salary is between 48000 - 48000 € per year.
Apollo Home Healthcare does not hold a sponsorship licence. Therefore, we are unable to consider applications from individuals who require sponsorship to work in the UK, either currently or in the future.
Location: Spennymoor, DL16 6JF
Salary: Up to £48,000 per annum dependent on experience, plus achievable bonus
Shifts: Full-time | Monday to Friday
About Us
At Apollo Home Healthcare, we provide high-quality, person-centred care to people in the comfort of their own homes. Every individual we support has unique needs – we tailor every care package to them, building a compassionate and skilled team around their requirements. We live and work by the 6 Cs: Care, Compassion, Competence, Communication, Courage, and Commitment – and we are looking for people who share those values.
About The Role
The role of Operations Manager is diverse, fast-paced and plays a crucial role in the branch success. Due to an exciting period of growth and progression, we are looking for an experienced manager to put their stamp on our North East office and continue its success in the delivery of person centred complex clinical care within our clients’ own homes. You will have the opportunity to make a real difference in people's lives by managing a team of dedicated Office Consultants and Clinical Nurse Specialists, who work closely together to safely implement personalised care packages for our clients. You will be based at your local Apollo Home Healthcare office in Spennymoor, but at times, travel to our clients’ homes and network of offices will be required.
In This Role, You Will:
- Manage the escalation of accidents, incidents, and complaints.
- Recruit and retain care staff to assist clients who require complex care packages.
- Establish and maintain robust operational procedures in the office to ensure high-quality service delivery.
- Meet budget goals and manage office-related costs.
- Have overall responsibility for the safe service delivery in line with CQC regulations and company policies and procedures.
- Supervise the introduction of new complex packages safely.
- Participate in meetings and forums to assess service provision.
- Transition to the role of Registered Manager after a successful probation period.
What You Will Need:
- Full UK Driving Licence with access to a vehicle.
- Proven management experience secured within the healthcare or social care sector.
- Demonstrable experience of building and leading an MDT team.
- Strong planning, rota management, and problem-solving skills.
- Confidence in managing a caseload of care packages in a fast-paced setting.
- Excellent communication and relationship-building abilities.
- Confidence and competence to manage a large budget.
- Flexibility and strong organisational skills, so you can visit the people we support in their home environment, attend MDT meetings, and attend relevant training and operational meetings.
- Ability to work under pressure and adapt quickly to change.
What We Offer:
- 25 Days Annual Leave, plus Bank Holidays.
- An extra day off on your birthday.
- Bonus Scheme.
- Loyalty reward programmes at 3 and 5 years.
- Refer a friend scheme.
- Workplace pension.
- Access to private healthcare following successful completion of a 6-month probation.
- Equality, Diversity.
Operations Manager employer: Apollo Home Healthcare
Apollo Home Healthcare is an exceptional employer that prioritises high-quality, person-centred care while fostering a supportive and compassionate work environment. Located in Spennymoor, our team enjoys a range of benefits including generous annual leave, a bonus scheme, and opportunities for professional growth within the healthcare sector. We are committed to the values of Care, Compassion, Competence, Communication, Courage, and Commitment, making it a rewarding place to work for those who share our dedication to improving lives.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Apollo Home Healthcare. A friendly chat can open doors and give you insights that might just land you that Operations Manager role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Apollo Home Healthcare’s values and how they align with your experience. Be ready to share examples of how you've demonstrated the 6 Cs in your previous roles.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight your experience in managing teams and complex care packages. Use specific examples to illustrate how you’ve successfully led teams in fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Apollo Home Healthcare.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Operations Manager role. Highlight your management experience in healthcare and any relevant achievements that showcase your ability to lead a team effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about person-centred care and how your values align with our 6 Cs. Be sure to mention specific examples of how you've made a difference in previous roles.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in a fast-paced environment. We want to see your planning and organisational skills in action, so don’t hold back on sharing those success stories!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Apollo Home Healthcare
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Apollo Home Healthcare's core values: Care, Compassion, Competence, Communication, Courage, and Commitment. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your commitment to them.
✨Showcase Your Management Experience
As an Operations Manager, you'll need to highlight your proven management experience in the healthcare or social care sector. Prepare to discuss your previous roles, focusing on how you built and led teams, managed budgets, and ensured high-quality service delivery. Use concrete examples to illustrate your successes.
✨Demonstrate Problem-Solving Skills
In a fast-paced environment like this, problem-solving is key. Be prepared to discuss challenges you've faced in previous roles and how you overcame them. Think of specific situations where your planning and organisational skills made a difference, especially in managing complex care packages.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team dynamics, the challenges they currently face, or how success is measured in the Operations Manager role. It’s a great way to demonstrate your enthusiasm and strategic thinking.
