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- Tasks: Coordinate care packages and manage rotas for our dedicated care teams.
- Company: Apollo Home Healthcare, a leader in person-centred home care.
- Benefits: Competitive salary, bonus scheme, 25 days leave, and extra day off for your birthday.
- Why this job: Make a real difference in people's lives while developing your career in healthcare.
- Qualifications: Experience in care coordination and a Full UK Driving Licence required.
- Other info: Join a supportive team that values compassion and offers great progression opportunities.
The predicted salary is between 27000 - 37800 £ per year.
Location: Heywood, Lancashire, OL10
Salary: From £27,000 + bonus & on-call (DOE)
Hours: Full-time | Monday to Friday
About Us
At Apollo Home Healthcare, we provide high-quality, person-centred care to people in the comfort of their own homes. Every individual we support has unique needs – we tailor every care package to them, building a compassionate and skilled team around their requirements. We live and work by the 6 Cs: Care, Compassion, Competence, Communication, Courage, and Commitment – and we are looking for people who share those values.
About the Role
The role of Care Coordinator is pivotal in the day to day running of our North West office. Working closely with the operational team, you will be responsible for the planning, coordination, and ongoing management of care packages, ensuring seamless service delivery to our valued clients. You will be based at your local Apollo Home Healthcare office in Heywood, but travel across the North West region will be an essential part of this role. Therefore, we are seeking applicants who hold a Full UK Driving Licence and have access to their own vehicle. Candidates must be comfortable driving long distances and in different conditions, including motorway use.
Key responsibilities include:
- Act as the first point of contact for our clients, their families, and healthcare professionals
- Effectively manage rotas for your care teams, responding efficiently to any day-to-day changes
- Monitor care delivery to ensure it meets individual care plans and quality standards
- Actively participate in multi-agency meetings with Integrated Care Boards (ICBs), advocating for client needs and contributing to care planning decisions
- Support the out-of-hours on-call service on a 1 in 8 rota basis – with no requirement for hands-on care.
What You'll Need
- A Full UK Driving Licence and access to your own vehicle
- Solid experience in a care coordinator role.
- Strong organisational skills, with the ability to manage multiple care packages and respond quickly to changing priorities
- Confident in making decisions with the ability to think on your feet and solve problems while staying calm and professional.
- Strong problem-solving skills and the ability to remain calm and professional under pressure
- Clear communication skills, with the ability to adapt your style to suit different audiences, including families, professionals, and external partners
- Comfortable negotiating and influencing, particularly when managing rotas or balancing client needs.
- A team player with a positive, proactive approach and the ability to build strong working relationships.
What We Offer
- Progression opportunities
- 25 days annual leave, plus Bank Holidays
- Paid, shared on call allowance.
- An extra day off for your birthday
- A healthy work-life balance
- Bonus scheme
- Loyalty reward programmes at 3 and 5 years
- Refer-a-friend scheme
- Workplace pension
- Paid DBS
How to Apply
If you have strong communication and customer service skills, office-based experience, and are motivated and compassionate, we would love to hear from you. Please apply with your CV via this job board.
If you'd like to learn more about the role or working with Apollo, feel free to contact our Internal Recruitment Team:
Phone: 01902 327396
Email: careers@apollohomehealthcare.com
Equality, Diversity & Inclusion
At Apollo Home Healthcare, we are committed to fostering an inclusive, supportive, and respectful environment where everyone is valued. We welcome applicants from all backgrounds and promote equality, diversity, and fairness across our teams. We believe in providing opportunities for every team member to thrive, grow, and succeed alongside colleagues from all walks of life.
Care Coordinator (Heywood) employer: Apollo Home Healthcare
Contact Detail:
Apollo Home Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator (Heywood)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Apollo Home Healthcare's values and mission. This way, you can show how your own values align with theirs, especially the 6 Cs they live by.
✨Tip Number 2
Practice your communication skills! As a Care Coordinator, you'll need to communicate effectively with clients and professionals alike. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experience where you had to think on your feet or manage multiple priorities. This will help you stand out during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Apollo team. Don’t miss out on this opportunity!
We think you need these skills to ace Care Coordinator (Heywood)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Care Coordinator role. Highlight your organisational skills and any relevant experience in managing care packages, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about providing person-centred care. Share specific examples of how you've demonstrated the 6 Cs – Care, Compassion, Competence, Communication, Courage, and Commitment – in your previous roles.
Show Off Your Communication Skills: Since clear communication is key in this role, make sure your application is well-written and free of errors. This is your chance to demonstrate your ability to adapt your style to suit different audiences, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at Apollo Home Healthcare
✨Know the 6 Cs
Before your interview, make sure you understand the 6 Cs: Care, Compassion, Competence, Communication, Courage, and Commitment. Think of examples from your past experiences that demonstrate how you embody these values, as they are central to Apollo Home Healthcare's mission.
✨Showcase Your Organisational Skills
As a Care Coordinator, you'll need to manage multiple care packages. Prepare to discuss specific strategies you've used in previous roles to stay organised and handle changing priorities. Bring along any tools or methods you’ve found effective, like scheduling software or communication techniques.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think about scenarios where you had to adapt quickly or negotiate effectively, especially in high-pressure situations. Practising these responses will help you feel more confident during the interview.
✨Demonstrate Your Communication Skills
Since clear communication is key in this role, be ready to showcase your ability to adapt your communication style. You might be asked to explain complex care plans to families or collaborate with healthcare professionals, so practice articulating your thoughts clearly and concisely.