Facilities and Operations Officer

Operations Manager Location: St Helens, Merseyside WA9 5GG Salary: From £45,000 per annum, plus bonus Shifts: Full-time | Monday to Friday At Apollo Home Healthcare, we provide high-quality, person-centred care to people in the comfort of their own homes. Every individual we support has unique needs – we tailor every care package to them, building a compassionate and skilled team around their requirements. The role of Operations Manager is diverse, fast-paced and plays a crucial role in the operation\’s success. You will have the opportunity to make a real difference in people\’s lives by managing a team of dedicated Office Consultants and Clinical Nurse Specialists, who work closely together to safely implement personalised care packages for our clients. You will be based at your local Apollo Home Healthcare office in St Helens, but at times, travel to our clients homes and network of offices will be required . Manage the escalation of accidents, incidents, and complaints Establish and maintain robust operational procedures in the office to ensure high-quality service delivery Meet budget goals and manage office-related costs Have overall responsibility for the safe service delivery in line with CQC regulations and company policies and procedures Transition to the role of Registered Manager after a successful probation period Full UK Driving Licence with access to a vehicle Strong planning, rota management, and problem-solving skills Excellent communication and relationship-building abilities 25 Days Annual Leave, plus Bank Holidays ~ An extra day off on your birthday* ~ Bonus Scheme ~ Refer a friend scheme ~ Workplace pension ~ Access to private healthcare following successful completion of a 6-month probation If you\’re driven, compassionate, and want to be part of a team that helps deliver life-changing care across the UK, we’d love to hear from you. Phone: 01902 327396 Equality, Diversity & Inclusion We welcome applicants from all backgrounds and are committed to equality and diversity throughout our teams. We promote fairness and opportunity for all — regardless of age, gender, disability, ethnicity, religion, beliefs, marital or partnership status, pregnancy, maternity, or sexual orientation. We want every team member to feel valued, thrive on their talents, and grow with colleagues from all walks of life.