At a Glance
- Tasks: Coordinate and manage personalised care packages for clients in their homes.
- Company: Apollo Home Healthcare, dedicated to high-quality, person-centred care.
- Benefits: Competitive salary, 25 days leave, bonus scheme, and extra day off for your birthday.
- Other info: Join a supportive team with great progression opportunities and loyalty rewards.
- Why this job: Make a real difference in people's lives while developing your career in healthcare.
- Qualifications: Experience in care coordination and excellent organisational skills required.
The predicted salary is between 29250 - 35750 £ per year.
Location: St Helens, Merseyside
Salary: From £27,000 plus on-call & bonus (DOE)
Hours: Full-time | Monday to Friday
About Us
At Apollo Home Healthcare, we provide high-quality, person-centred care to people in the comfort of their own homes. Every individual we support has unique needs – we tailor every care package to them, building a compassionate and skilled team around their requirements. We live and work by the 6 Cs: Care, Compassion, Competence, Communication, Courage, and Commitment – and we are looking for people who share those values.
About the Role:
In this pivotal role, you will be responsible for the planning, coordination, and ongoing management of care packages, ensuring seamless service delivery to our valued clients. You will be based at your local Apollo Home Healthcare office in St. Helens, but at times, travel across the Merseyside and surrounding areas will be required.
Key responsibilities include:
- Function as the first point of contact for our clients, their families, and healthcare professionals.
- Effectively manage rotas for your care teams, responding efficiently to any day-to-day changes.
- Monitor care delivery to ensure it meets individual care plans and quality standards.
- Actively participate in multi-agency meetings with Integrated Care Boards (ICBs), advocating for client needs and contributing to care planning decisions.
- Support the out-of-hours on-call service – with no requirement for direct care.
What We’re Looking For
We are seeking an enthusiastic and outgoing individual with proven care coordination experience. Whether in complex care, domiciliary care, or another setting, you must be able to demonstrate your ability in scheduling, rota coordination, and effective team working.
Key requirements include:
- Full UK Driving Licence and access to your own vehicle.
- Excellent organisational skills, able to manage multiple care packages and adapt quickly to changing priorities.
- Confident decision-making, with the ability to think on your feet and solve problems calmly and professionally.
- Strong problem-solving skills, maintaining composure under pressure.
- Clear and adaptable communication skills, capable of engaging with families, professionals, and external partners.
- Skilled in rapport building, ensuring trust and positive relationships with clients and colleagues.
- Comfortable with negotiation and influencing, particularly when balancing client needs and managing rotas.
- A proactive team player, with a positive approach and the ability to build strong working relationships.
What We Offer
- Progression opportunities
- 25 days annual leave, plus Bank Holidays
- Achievable bonus scheme
- An extra day off for your birthday*
- An additional day off following the completion of on-call duties.
- Loyalty reward programmes at 3 and 5 years*
- Refer-a-friend scheme.
- Workplace pension
- Paid DBS
How to Apply
If you are motivated, compassionate, and looking to join a supportive and dedicated team, we would love to hear from you. Please apply with your CV via this job board.
Complex Care Coordinator employer: Apollo Home Healthcare Limited
Apollo Home Healthcare is an exceptional employer that prioritises the well-being of both its clients and employees. With competitive pay rates, flexible scheduling, and a strong commitment to career development, we foster a supportive work culture where compassion and competence thrive. Join us in Lichfield, where you can make a meaningful impact in the lives of those we serve while enjoying the benefits of a rewarding and fulfilling career.
Contact Details:
Apollo Home Healthcare Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Complex Care Coordinator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Apollo Home Healthcare Limited.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Apollo Home Healthcare Limited.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Apollo Home Healthcare Limited, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Complex Care Coordinator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Apollo Home Healthcare Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Apollo Home Healthcare Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Apollo Home Healthcare Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Apollo Home Healthcare Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Apollo Home Healthcare Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Apollo Home Healthcare Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
