At a Glance
- Tasks: Coordinate complex care packages and manage staffing schedules for clients in their homes.
- Company: Apollo Home Healthcare, a leader in person-centred care.
- Benefits: 25 days annual leave, bonus scheme, and extra day off for your birthday.
- Other info: Join a supportive team with excellent career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your career in healthcare.
- Qualifications: Experience in care coordination and a Full UK Driving Licence required.
Complex Care Coordinator Location: Heywood, OL10 1NG Salary: £28,000 - £31,000 + bonus & on-call (DOE) Hours: Full-time | Monday to Friday What we offer:
- 25 days annual leave, plus Bank Holidays
- Paid on-call allowance.
- An extra day off for your birthday
- A healthy work-life balance
- Bonus scheme
- Loyalty reward programmes
- Refer-a-friend scheme
- Workplace pension
- Paid DBS Career Development Progression opportunities - Many of our management team members started in coordinator roles.
We actively support career progression into senior operational and leadership positions.
We provide training to all our colleagues, including complex care training by our own Apollo nurses.
About the
Role: As a Complex Care Coordinator, you will play a vital role in ensuring our clients receive safe, high-quality care in their own homes.
Working closely with clients, families, healthcare professionals and care teams, you will coordinate complex care packages, manage staffing schedules, and ensure seamless service delivery across the Northwest region.
You will be based at your local Apollo Home Healthcare office in Heywood, but travel across the Northwest region will be an essential part of this role.
Therefore, we are seeking applicants who hold a Full UK Driving Licence and have access to their own vehicle.
Key responsibilities include
- Act as the first point of contact for our clients, their families, and healthcare professionals.
- Effectively manage rotas for your care teams, responding efficiently to any day-to-day changes
- Monitor care delivery to ensure it meets individual care plans and quality standards.
- Actively participate in multi-agency meetings with Integrated Care Boards (ICBs), advocating for client needs and contributing to care planning decisions.
- Support the out-of-hours, on-call service – with no requirement for hands-on care. What You will Need
- A Full UK Driving Licence and access to your own vehicle, plus confidence to travel across the Northwest region
- Previous experience in care coordination, rota management, workforce planning, field supervision, care management, recruitment coordination, or a similar operational role within health or social care.
- Understanding of person-centred care and planning.
- Strong organisational skills, with the ability to manage multiple care packages and respond quickly to changing priorities.
- Confident in making decisions with the ability to think on your feet and solve problems while staying calm and professional.
- Clear communication skills, with the ability to adapt your style to suit different audiences, including families, professionals, and external partners.
- Comfortable negotiating and influencing, particularly when managing rotas or balancing client needs.
- A team player with a positive, proactive approach and the ability to build strong working relationships.
Why join Apollo?
Unlike many care providers, Apollo Home Healthcare specialises in complex care packages, giving our coordinators the opportunity to work closely with healthcare professionals, case managers and commissioners while developing specialist knowledge and leadership skills.
Who are we?
At Apollo Home Healthcare, we provide high-quality, person-centred care to people in the comfort of their own homes.
Every individual we support has unique needs – we tailor every care package to them, building a compassionate and skilled team around their requirements.
We live and work by the 6 Cs: Care, Compassion, Competence, Communication, Courage, and Commitment – and we are looking for people who share those values.
How to
Apply: If you have excellent communication and customer service skills, as well as some experience in the healthcare field, and are motivated, compassionate, and looking to join a supportive and dedicated team, we would love to hear from you.
Please apply with your CV via this job board.
Equality, Diversity & Inclusion: At Apollo Home Healthcare, we are committed to fostering an inclusive, supportive, and respectful environment where everyone is valued.
We welcome applicants from all backgrounds and promote equality, diversity, and fairness across our teams.
We believe in providing opportunities for every team member to thrive, grow, and succeed alongside colleagues from all walks of life
Complex Care Coordinator employer: Apollo Home Healthcare Limited
Apollo Home Healthcare is an exceptional employer, offering a supportive work culture that prioritises employee well-being and career development. With generous benefits such as 25 days annual leave, a bonus scheme, and tailored training opportunities, employees can thrive in their roles while making a meaningful impact in the lives of clients across the Northwest region. Join us in a fulfilling career where your contributions are valued and growth is encouraged.
Contact Details:
Apollo Home Healthcare Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Complex Care Coordinator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Apollo Home Healthcare Limited.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Apollo Home Healthcare Limited.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Apollo Home Healthcare Limited, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Complex Care Coordinator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Apollo Home Healthcare Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Apollo Home Healthcare Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Apollo Home Healthcare Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Apollo Home Healthcare Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Apollo Home Healthcare Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Apollo Home Healthcare Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
