At a Glance
- Tasks: Build strong relationships with top enterprises and guide them in their API journey.
- Company: Join Apollo GraphQL, a leader in API orchestration and developer empowerment.
- Benefits: Competitive salary, equity options, and a fully remote work environment.
- Other info: Be part of a diverse team committed to driving success for our customers.
- Why this job: Make a real impact by helping customers unlock value through innovative technology.
- Qualifications: 7+ years in customer-facing roles with strong project management skills.
The predicted salary is between 36000 - 60000 € per year.
At Apollo GraphQL, we’re on a mission to empower developers by simplifying how software applications communicate with infrastructure. Our technology supports some of the largest GraphQL APIs in the world, and we’re reshaping the API landscape. With over 1 billion downloads, we’ve become essential infrastructure for teams building modern APIs. Now, we’re expanding our reach and leading the creation of a broader, more inclusive category - API orchestration - that resonates with a much wider audience, including teams who’ve never touched GraphQL.
We’re looking for a Senior Customer Success Manager to join our Enterprise Solutions Customer Success team at Apollo and serve as a trusted advisor to some of the world’s largest enterprises. In this high-impact role, you’ll build deep, high-touch relationships with a small portfolio of high-revenue, high-potential accounts. These customers rely on Apollo’s expertise to guide their API strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements.
In addition to technical expertise, we are seeking an individual with strong project management experience, customer-facing delivery experience, and the ability to drive business outcomes. This role will require managing complex engagements, setting milestones, and ensuring execution to help customers successfully implement and scale Apollo’s technology.
If you’re passionate about driving measurable value for customers, leading strategic engagements, and managing technical project delivery, then we’d love to have you join our team!
What you’ll do:
- Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers.
- Own product adoption for your accounts, working in close partnership with sales to co-pilot their success.
- Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges.
- Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives.
- Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success.
- Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks.
- Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success.
- Facilitate cross‑functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization.
- Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short‑ and long‑term customer engagements.
Who you are:
- 7+ years of experience in a technical, customer-facing role, such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager.
- Proven experience leading customer-facing project management and service delivery engagements.
- Strong ability to coordinate cross‑functional teams, set milestones, and ensure execution.
- Skilled in partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities.
- Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises.
- Strong understanding of cloud-native software development, APIs, and web technologies.
- Experience managing high-value accounts and delivering a white‑glove experience.
- Ability to drive measurable results and help customers achieve business outcomes.
- Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers.
- Openness to occasional travel based on customer needs.
Nice to have:
- Experience in methodologies such as event storming and impact mapping.
- Experience working with GraphQL.
- Hands‑on experience with cloud platforms (AWS, GCP, Azure) and core compute services.
- Previous experience in a startup or high‑growth environment.
This is a remote position open to candidates based in the UK. Apollo is proud to be an equal‑opportunity workplace dedicated to pursuing and hiring a talented and diverse workforce.
Senior Customer Success Manager- UK / Netherlands employer: Apollo GraphQL
At Apollo GraphQL, we pride ourselves on being an exceptional employer that champions innovation and inclusivity in the tech industry. Our fully remote work culture empowers employees to thrive from anywhere in the UK, while our commitment to professional growth ensures that team members have access to valuable resources and opportunities for advancement. Join us to be part of a dynamic team that values your expertise and fosters meaningful relationships with some of the largest enterprises in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager- UK / Netherlands
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Apollo or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching Apollo's products and their impact on customers. Show us you understand how our technology simplifies API communication and be ready to discuss how you can help drive customer success.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've successfully managed customer relationships and delivered value in previous roles. We want to hear about your wins!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're genuinely interested in joining the Apollo team.
We think you need these skills to ace Senior Customer Success Manager- UK / Netherlands
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your relevant experience in customer-facing roles and project management, showing us how you can drive measurable value for our customers.
Showcase Your Technical Skills:We want to see your understanding of APIs and cloud-native software development. Include specific examples of how you've worked with these technologies in previous roles, as this will resonate well with our mission at Apollo.
Demonstrate Your Interpersonal Skills:As a Senior Customer Success Manager, building relationships is key. Use your application to illustrate your exceptional communication skills and how you've influenced decision-makers in past roles. We love seeing real-life examples!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Apollo GraphQL
✨Know Your Stuff
Make sure you have a solid understanding of Apollo GraphQL's technology and how it fits into the API landscape. Brush up on GraphQL, cloud-native software development, and the specific challenges enterprises face when adopting new technologies.
✨Showcase Your Project Management Skills
Prepare to discuss your experience in managing complex customer engagements. Be ready to share specific examples of how you've set milestones, tracked progress, and ensured successful delivery in previous roles.
✨Build Rapport with the Interviewers
Remember, this role is all about relationships. Practice your interpersonal skills and think about how you can connect with the interviewers. Show them that you can build trust and influence decision-makers, just like you would with customers.
✨Align with Business Goals
Be prepared to talk about how you've partnered with sales teams in the past to drive customer success. Highlight your ability to align service delivery with business objectives and identify growth opportunities for high-value accounts.
