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- Tasks: Build strong relationships with top enterprises and guide them through their Apollo journey.
- Company: Join Apollo GraphQL, a leader in API orchestration and developer empowerment.
- Benefits: Remote work, competitive salary, equity options, and a diverse workplace.
- Why this job: Make a real impact by helping customers unlock value with cutting-edge technology.
- Qualifications: 7+ years in customer-facing roles with strong project management skills.
- Other info: Opportunity to work with leading enterprises and drive measurable business outcomes.
The predicted salary is between 36000 - 60000 £ per year.
At Apollo GraphQL, we are on a mission to empower developers by simplifying how software applications communicate with infrastructure. Our technology supports some of the largest GraphQL APIs in the world, and we are reshaping the API landscape. With over 1 billion downloads, we have become essential infrastructure for teams building modern APIs. Now, we are expanding our reach and leading the creation of a broader, more inclusive category - API orchestration - that resonates with a much wider audience, including teams who have never touched GraphQL.
We are looking for a Senior Customer Success Manager to join our Enterprise Solutions Customer Success team at Apollo and serve as a trusted advisor to some of the world's largest enterprises. In this high-impact role, you will build deep, high-touch relationships with a small portfolio of high-revenue, high-potential accounts. These customers rely on Apollo's expertise to guide their API strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements.
In addition to technical expertise, we are seeking an individual with strong project management experience, customer-facing delivery experience, and the ability to drive business outcomes. This role will require managing complex engagements, setting milestones, and ensuring execution to help customers successfully implement and scale Apollo's technology.
If you are passionate about driving measurable value for customers, leading strategic engagements, and managing technical project delivery, then we would love to have you join our team!
This is a fully remote position open to candidates based in the UK.
What you’ll do:
- Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers.
- Own product adoption for your accounts, working in close partnership with sales to co-pilot their success.
- Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges.
- Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives.
- Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success.
- Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks.
- Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success.
- Facilitate cross-functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization.
- Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short- and long-term customer engagements.
Who you are:
- 7+ years of experience in a technical, customer-facing role, such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager.
- Proven experience leading customer-facing project management and service delivery engagements.
- Strong ability to coordinate cross-functional teams, set milestones, and ensure execution.
- Skilled in partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities.
- Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises.
- Strong understanding of cloud-native software development, APIs, and web technologies.
- Experience managing high-value accounts and delivering a white-glove experience.
- Ability to drive measurable results and help customers achieve business outcomes.
- Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers.
- Openness to occasional travel based on customer needs.
Nice to have:
- Experience in methodologies such as event storming and impact mapping.
- Experience working with GraphQL.
- Hands-on experience with cloud platforms (AWS, GCP, Azure) and core compute services.
- Previous experience in a startup or high-growth environment.
At Apollo, we strive to provide competitive, market-informed compensation whilst ensuring consistency within the team in each country. We make hiring decisions based on your skills, experience, and our overall assessment of what we learned during the hiring process. The above salary range includes base salary + variable compensation. Apollo also offers equity and benefits.
This is a remote position that can be done from anywhere in the UK.
Equal Opportunity: Apollo is proud to be an equal-opportunity workplace dedicated to pursuing and hiring a talented and diverse workforce.
Customer Success Senior Customer Success Manager- UK in London employer: Apollo GraphQL
Contact Detail:
Apollo GraphQL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Senior Customer Success Manager- UK in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Apollo GraphQL on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Apollo's tech and how it impacts customer success. Be ready to discuss how your experience aligns with their mission of simplifying API communication. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in previous roles. Use metrics to back up your claims – numbers speak volumes!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role can leave a lasting impression. Plus, it shows you’re genuinely interested in joining the team!
We think you need these skills to ace Customer Success Senior Customer Success Manager- UK in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your relevant experience in customer-facing roles and project management, showing us how you can drive value for our customers.
Showcase Your Technical Skills: Since we're all about APIs and cloud-native tech, don’t forget to mention your technical expertise. Share examples of how you've worked with software engineering teams and managed high-value accounts to demonstrate your fit for the role.
Be Personable: We love a good personality! Use your application to convey your interpersonal skills and ability to build trust with clients. Let us see how you can connect with our customers and advocate for their needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Apollo!
How to prepare for a job interview at Apollo GraphQL
✨Know Your Stuff
Make sure you understand Apollo's technology and how it fits into the API landscape. Brush up on GraphQL, cloud-native software development, and the specific challenges enterprises face when adopting new technologies. This knowledge will help you speak confidently about how you can drive value for customers.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you've successfully managed complex projects or customer engagements. Highlight your ability to set milestones, track progress, and ensure timely delivery. This will demonstrate that you can handle the high-touch relationships expected in this role.
✨Build Rapport with the Interviewers
Remember, this role is all about relationships! During the interview, focus on building a connection with your interviewers. Use your exceptional interpersonal skills to engage them, ask insightful questions, and show genuine interest in their experiences at Apollo.
✨Align with Business Goals
Be ready to discuss how you can align service delivery with business objectives. Think of ways you've helped previous clients achieve measurable outcomes and be prepared to share those stories. This will illustrate your understanding of the role's impact on customer success and business growth.
