Business Change Specialist in London

Who We Are
Apollo is a specialised independent (re)insurer, established in 2009, to deliver top-tier products and services to clients, brokers, and capital partners at Lloyd\’s. The name \”Apollo\” was inspired by the achievements of one of its founding investors, Neil Armstrong, the first person to walk on the moon in 1969. Together with Jim Hays, Neil identified an opportunity to create a unique service provider within Lloyd\’s.

Since its inception, Apollo has significantly broadened its portfolio of insurance solutions. This includes Apollo 1969\’s traditional and specialty lines, ibott 1971\’s innovative sharing economy products, and managing agency services at Lloyd\’s through our Platform Partner Syndicates. Today, Apollo continues to grow with team of 300 professionals dedicated to fulfilling the company\’s mission of enabling a resilient and sustainable world.

\”We attract and retain a diverse range of talent by fostering an inclusive, equitable team environment where individuals from all backgrounds have opportunities to grow, succeed, and contribute. We empower our teams to achieve excellence and drive forward-thinking solutions, aiming to enable a resilient and sustainable world.\” – David Ibeson, Group CEO
Your Role
You will ensure Apollo\’s Digital Solutions deliver genuine business change and long-term value. This role is not about simply rolling out tools; it is about helping teams evolve their processes, behaviours, and decision-making so that Digital Solutions become part of everyday working life.

Sitting alongside Product and Delivery teams, and working closely with L&D, you will bridge technology, data, business processes, and operating models. You will shape adoption strategies, champion user needs, and support the organisation in achieving meaningful change.

What You Will Do

• Partner with Product Leads, Delivery Managers, and L&D to design business change and adoption strategies for new and existing Digital Solutions.
• Co-create training, learning pathways, and enablement materials with L&D to support long-term adoption.
• Work with business sponsors to identify and implement process or workflow changes that maximise technology and data benefits.
• Help teams adapt ways of working and operating models to embed technology into everyday decisions.
• Create and deliver clear, engaging communications that support users through change.
• Champion the voice of the user in planning and governance forums to ensure solutions solve real problems.
• Drive adoption metrics into quarterly reporting and align them to OKRs.
• Act as a coach and advocate for teams, helping them make best use of the tools available.
• Translate technical detail into accessible, user-friendly language for stakeholders at all levels.

What We Are Looking For

• Experience in digital adoption and business change.
• Strong partnership and collaboration skills, with the ability to work effectively with stakeholders across diverse functions.
• Excellent communication, facilitation, and storytelling capability.
• Experience designing training, communications, or enablement initiatives.
• A pragmatic and creative approach, with the ability to bring clarity in complex environments.

What You Will Get In Return
Our compensation package is designed to attract top talent. In addition to a fair and attractive salary, this role offers a discretionary bonus and a comprehensive range of benefits, including 31 days of annual leave, a non-contributory pension and private medical insurance.

Our Commitment To Inclusion
Apollo is a growing and diverse team of empowered and passionate experts who focus on bringing innovation, data driven decision making and collaboration to every relationship and every risk. To meet the needs of a demanding global insurance market, we need a diverse workforce that truly understands the international communities we serve.

That is why we\’re focused on developing diverse talent at every level; inclusion and diversity means more to us than just chasing a target and we are committed to supporting and celebrating difference. Our people are at the heart of our business which is why we value the diversity of thought and talent of every member of our team.

We offer a range of support and run a programme of events and training that recognise the challenges and opportunities relating to diversity.

Hybrid & Flexible Working
At Apollo, hybrid and flexible working is fully embraced and we do not see the benefit of presenteeism. We understand that no two colleagues are alike, and as such we support the ability to remain agile and achieve a home and work balance to best suit business and personal commitments.

Supporting Your Application
Apollo are committed to ensuring an inclusive and supportive recruitment experience for everyone. Our process includes both virtual (Microsoft Teams) and in-person interviews. If there\’s anything we can do to make your experience more comfortable or accessible, please let us know.

You can use the following link to share any adjustments or support you may need in advance or on the day Clear Talents

Thank you
To find out more about our values, ESG strategy and commitment to inclusion please click on the \’Life at Apollo\’ pack.