Community Housing Coordinator (London)

A basic DBS check is mandatory for this role.

At Places for People, we hire People, not numbers! If you like the sound of one of our jobs, please apply. We’re interested in hiring someone who embodies our People Promises: does the right thing, is enthusiastic and motivated to grow, believes in community spirit, is respectful, and enjoys their work. As the UK's leading Social Enterprise, we’re dedicated to creating inclusive and thriving communities for customers and employees.

As a Community Housing Coordinator, you will play a vital part in supporting our Homes Plus operations by delivering high-quality administration and back-office services. You will work closely with teams across Communities, Living Plus, Lettings & Marketing and Community Safety, ensuring that customers, colleagues and partners receive an efficient and reliable service. You will also provide support to other areas of Homes Plus when required, giving you the chance to build a broad understanding of how our services work together.

Your role will involve a wide range of administrative responsibilities, including preparing documents, managing mailshots, organising meetings and hospitality, maintaining records, and supporting key processes such as decants, key management and on-call rotas. You will be involved in housing management administration—from tenancy changes and mutual exchanges to permissions, landlord references, specialist landlord arrangements and aids and adaptations.

You will bring experience from a support or administrative role where you have managed busy workloads and provided a dependable and proactive service. You will be highly organised, able to anticipate what needs to be done, and confident in managing competing priorities without compromising on accuracy or quality. Your positive attitude, professionalism and strong communication skills will help you work effectively with colleagues and customers alike.

You will be naturally helpful, with a calm and solution-focused approach when handling enquiries—whether in person, over the phone or through written correspondence. You will be comfortable working independently but also enjoy being part of a wider team, contributing to shared goals and supporting others when needed. A keen eye for detail, good IT skills and a willingness to learn new systems will help you thrive in this role. Experience in social housing or housing-related administration would be an advantage, but it’s not essential if you can bring the right attitude and transferable skills.

Essential Criteria:

• Proven experience delivering administration or back-office support in a busy, customer-focused environment within social housing.
• Strong organisational skills with the ability to prioritise workloads, manage time effectively and maintain accurate records across multiple systems.

We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there’s always more we can do to make you smile, which is why we offer a comprehensive benefits package with each role. Yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more

If you meet the criteria and are ready to take the next step in your career, click apply. You will be redirected to our careers site to read a full job description and apply directly to us.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team. We understand the importance of a supportive and inclusive work culture, so please talk to us at interview about any flexibility you may need. We’re open to discussing reduced hours, flexible start and finish times or compressed hours.

At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, and all employees, volunteers and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.