Community Coordinator Manager (London)

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That’s someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK’s leading Social Enterprise, we’re dedicated to creating inclusive and thriving communities for both our customers and employees.

More About Your Role

The Community Coordinator Manager will oversee and manage the workflow of the Community Housing Coordinators to provide an exceptional high quality and cost‑effective customer administration and data management service to customers, and colleagues, embracing our customer promises. They will consistently monitor and drive performance, assisting with ongoing training needs and working collaboratively across all areas of the business, to ensure relevant Service Level Agreements (SLA's) and legislative timescales are met. They will coordinate on national and regional projects and tasks, to support the Regional Director and the wider Communities team.

More About You

To be eligible for an interview you must meet the essential criteria:

• Have line management experience.
• Experience in a customer‑facing role within social housing.
• Coordinate and support your regional activities including funding streams and complex case work.

The ideal candidate will demonstrate excellent communication and leadership skills with the ability to adopt a plain English approach, alongside strong written skills to produce high‑quality documents and reports. They should have experience working within a customer‑focused organisation and possess sound knowledge of financial procedures, data protection, GDPR, and the importance of maintaining high‑quality data. In addition, a solid understanding of social housing and hands‑on experience with housing management systems are essential.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more

What’s next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We are happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team on [contact information]. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can’t promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre‑employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.