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For Companies At a Glance
- Tasks: Be the customer champion, providing top-notch service via phone, email, and more.
- Company: Join Muir, a caring company dedicated to improving lives since 1968.
- Benefits: Enjoy free parking, festive parties, and support for professional qualifications.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and strong ICT skills are essential.
- Other info: Flexible working hours and great career growth opportunities await you.
The predicted salary is between 800 - 1400 £ per month.
More About The Company You Will Be Working For
Please be advised this apprenticeship is not working for Places for People, we are supporting with the recruitment for Muir. Muir was established in 1968 and has been working with people to maximise their quality of life ever since. They own and manage more than 5,500 homes in England and Wales, providing a range of affordable housing solutions including general let properties, shared ownership (Homes by Muir), independent living (Muir Living) and supported housing.
More About Your Role
In this role, you act as a customer champion, providing an excellent first-point-of-contact service across phone, email and other channels. You help customers access the right services, take ownership of queries, and support a positive complaints culture by resolving issues wherever possible. You deliver high-quality, productive interactions, diagnose and schedule repairs, and support queries relating to rent, ASB, lettings and home ownership. You record accurate customer information in line with GDPR and PCI, promote safeguarding, and work collaboratively to minimise customer effort. You remain flexible to office-based working during opening hours, support colleagues, contribute to customer experience projects, and use our ICT systems confidently while promoting self-service. You take responsibility for your development, follow all health and safety requirements, and carry out any additional duties aligned to the role. This role is based at 80 Lightfoot Street, Chester (CH3 3ED).
Essential Criteria
- Experience delivering exceptional customer service at the first point of contact.
- Experience working in a customer-focused contact centre or fast-paced office environment.
- Experience working with a diverse range of customers.
- You will need to be in a reasonable commutable distance to Chester.
More About You
You bring a good standard of education with strong ICT skills and experience delivering exceptional customer service in a fast-paced, first-contact environment. You are confident working independently, staying organised, and problem-solving proactively. You communicate clearly and empathetically, using emotional intelligence in every interaction, and you can work under pressure while managing changing demands. You build effective relationships, share knowledge, adapt positively to change, and consistently demonstrate organisational values. You are driven to reach targets, champion safe and decent homes for all customers, and understand how to work with a diverse range of people while applying GDPR principles appropriately.
Muir's values:
- Caring: We care about people and achieving results.
- Responsive: We put our customers first, giving great service and doing what matters most to them.
- Passionate: We take pride in what we do and always strive to do better.
- Inclusive: We work together and value each other.
- Dynamic: We have a positive, solution-oriented attitude.
- Honest: We have high ethical values, standards and strong governance.
You are entitled to the following benefits during the course of our employment:
- Free Car Parking
- Fully funded Festive Party
- Free eye tests with added £20.00 off glasses at Specsavers
- Long Service Awards - gift to the value of £250 after 25 years' service
- Retirement Gift of £250.00 (must have achieved 10 years service within this period)
- The Association encourages sponsorship towards professional qualifications including day release
- Employee Assistance Programme
- Free tea, coffee and soft drinks
- Career breaks
- Cycle to Work Scheme (salary sacrifice scheme)
- Lone worker protection
- Staff Activity Fund
Working hours: The Association runs a flexitime system. The working week for full-time employees is 35 hours and for part-time employees the Association ensures that hours can be arranged to suit both parties.
Staff getting married (1 additional day’s leave per annum)
Moving home (1 additional day’s leave per annum)
Enhanced Maternity (12 weeks at half pay and a return to work bonus of one month’s salary)
Paternity Leave 2 weeks at normal rate of pay
Medicash Scheme (Muir pays towards contribution of £4.33 per month when two years’ service is completed)
Customer Contact Apprentice in Chester employer: Apollo AyurVAID
Contact Detail:
Apollo AyurVAID Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Apprentice in Chester
✨Tip Number 1
Get to know Muir and their values! Before your interview, do a bit of research on the company. Understand what they stand for—caring, responsive, passionate, inclusive, dynamic, and honest. This will help you align your answers with their ethos and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about being a customer champion, think of examples from your past experiences where you’ve delivered exceptional service. Be ready to share how you handled tough situations or resolved complaints effectively.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to communicate clearly and empathetically. Use emotional intelligence in your responses to demonstrate that you can connect with a diverse range of customers, just like Muir expects.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing this apprenticeship. We’re rooting for you!
We think you need these skills to ace Customer Contact Apprentice in Chester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any experience you've got in delivering top-notch customer service. We want to see how you’ve gone above and beyond for customers in the past, so share those stories!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, just like we do with our customers.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to the role and Muir’s values. Show us how you embody caring, responsiveness, and passion in your work.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, it’s super easy!
How to prepare for a job interview at Apollo AyurVAID
✨Know Your Stuff
Before the interview, make sure you understand Muir's mission and values. Familiarise yourself with their services and how they support customers. This will show that you're genuinely interested in the role and can align with their goals.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about situations where you resolved issues or went above and beyond for a customer. This is crucial for a role focused on being a customer champion.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but also responding thoughtfully. It’s important to show that you can empathise with customers and understand their needs, which is key for this position.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Prepare by thinking through potential challenges you might face in the role, such as dealing with complaints or scheduling repairs. This will help you articulate your problem-solving skills effectively.
