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For Companies At a Glance
- Tasks: Support communities by delivering excellent customer service and managing tenancies effectively.
- Company: Join Muir, a caring organisation dedicated to improving lives since 1968.
- Benefits: Enjoy free parking, festive parties, professional development support, and flexible working hours.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: GCSE level education, ICT proficiency, and a passion for customer service.
- Other info: Dynamic role with opportunities for career growth and a positive team culture.
The predicted salary is between 800 - 980 £ per month.
More About The Company
Please be advised this apprenticeship is not working for Places for People, we are supporting with the recruitment for Muir. Muir was established in 1968 and has been working with people to maximise their quality of life ever since. They own and manage more than 5,500 homes in England and Wales, providing a range of affordable housing solutions including general let properties, shared ownership (Homes by Muir), independent living (Muir Living) and supported housing.
More About Your Role
In this role, you support the neighbourhood team to keep communities and tenancies sustainable by delivering a visible, customer-focused service. You take ownership of customer queries, identify support needs, and coordinate person-centred actions through partners where needed. You help ensure homes are re-let efficiently, support income recovery, assist with resident engagement, and record outcomes to drive improvements. You also contribute to managing ASB cases, safeguarding customers, monitoring KPIs, and overseeing communal services and health and safety actions, including fire risk recommendations. You work collaboratively across teams, maintain accurate records, organise your own workload, and act as a positive ambassador who lives our values, supports colleagues, and adapts to changing priorities. This role is based at 80 Lightfoot Street, Chester (CH3 3ED).
Essential Criteria
- Good standard of general education to at least GCSE level or equivalent.
- Experience using a range of ICT systems.
- Knowledge and passion for delivering customer service excellence.
- Creative problem-solving with the ability to adapt to changing circumstances.
- Resilience and emotional intelligence when handling difficult situations.
- Confidence in delivering complex information in an understandable way.
- Ability to manage a high and varied workload.
- Able to work flexibly, travel between locations, and work additional hours when required.
- You will need to be in a reasonable commutable distance to Chester.
More About You
You will bring a good standard of general education and confidence using a range of ICT systems, along with strong communication, numeracy and problem-solving skills. You deliver excellent customer service, build effective relationships, manage a busy and varied workload, and show resilience and emotional intelligence when handling challenging situations. You are committed to equality, safeguarding, and supporting people to access safe, secure homes, while consistently demonstrating our organisational values. You also work flexibly, travelling between locations when needed and adapting to changing demands.
Muir's values
- Caring: We care about people and achieving results
- Responsive: We put our customers first, giving great service and doing what matters most to them
- Passionate: We take pride in what we do and always strive to do better.
- Inclusive: We work together and value each other
- Dynamic: We have a positive, solution-oriented attitude
- Honest: We have high ethical values, standards and strong governance.
You are entitled to the following benefits during the course of our employment:
- Free Car Parking
- Fully funded Festive Party
- Free eye tests with added £20.00 off glasses at Specsavers
- Long Service Awards - gift to the value of £250 after 25 years' service
- Retirement Gift of £250.00 (must have achieved 10 years service within this period)
- The Association encourages sponsorship towards professional qualifications including day release
- Employee Assistance Programme
- Free tea, coffee and soft drinks
- Career breaks
- Cycle to Work Scheme (salary sacrifice scheme)
- Lone worker protection
- Staff Activity Fund
Working hours: The Association runs a flexitime system. The working week for full time employees is 35 hours and for part-time employees the Association ensures that hours can be arranged to suit both parties.
- Staff getting married (1 additional day’s leave per annum)
- Moving home (1 additional day’s leave per annum)
- Enhanced Maternity (12 weeks at half pay and a return to work bonus of one month’s salary)
- Paternity Leave 2 weeks at normal rate of pay
- Medicash Scheme (Muir pays towards contribution of £4.33 per month when two years’ service is completed)
Details relating to the above benefits are shown separately.
Communities & Customer Experience Apprentice in Chester employer: Apollo AyurVAID
Contact Detail:
Apollo AyurVAID Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communities & Customer Experience Apprentice in Chester
✨Tip Number 1
Get to know Muir and their values inside out! When you’re chatting with them, show that you understand what they stand for—caring, responsive, and passionate. This will help you connect on a personal level and demonstrate that you’re the right fit for their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent customer service, make sure you can explain complex information clearly. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you’ve tackled challenges creatively. Muir loves dynamic thinkers, so be ready to share how you’ve adapted to changing situations in your previous experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Muir team and ready to take that next step in your career.
We think you need these skills to ace Communities & Customer Experience Apprentice in Chester
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, make sure to highlight your passion for delivering excellent customer service. We want to see how you can put customers first and what makes you excited about helping others.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your experiences and skills, especially when it comes to problem-solving and handling challenging situations. We appreciate a well-structured application!
Tailor Your Application: Make sure to tailor your application to the role. Mention specific experiences that relate to the responsibilities listed in the job description. This shows us that you've done your homework and understand what we're looking for.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Apollo AyurVAID
✨Know Your Stuff
Before the interview, make sure you understand Muir's mission and values. Familiarise yourself with their services and how they support communities. This will help you demonstrate your passion for customer service excellence and show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare examples of how you've used your problem-solving skills and emotional intelligence in past experiences. Think about times when you've handled difficult situations or provided excellent customer service. Be ready to share these stories during the interview to highlight your fit for the role.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, and how success is measured in this role. This shows your interest and helps you gauge if the company culture aligns with your values.
✨Be Yourself
Muir values authenticity, so don’t be afraid to let your personality shine through. Show them your enthusiasm for the role and how you can contribute positively to the team. Remember, they’re looking for someone who embodies their caring and responsive values!
