Community Housing Manager in Bristol

At Places for People, we hire People, not numbers! We’re more interested in hiring someone who embodies our People Promises: does the right thing, is enthusiastic and motivated to grow, believes in community spirit, is respectful and enjoys their work. As the UK’s leading Social Enterprise, we’re dedicated to creating inclusive and thriving communities for both our customers and employees.

The main travel locations for this role will be Bristol and Swindon. You will be our presence in the neighbourhoods you manage, spending the majority of your time working in our communities, providing an effective and efficient tenancy and estate management service to our customers. With support from the Community Safety Team, you will ensure that customers meet their contractual obligations and that neighbourhoods are as safe, clean and attractive as possible. An important aspect of your role will be carrying out tenancy reviews and property inspections, working with your team to create neighbourhood and continuous improvement plans that ensure estate standards are upheld, and budgets adhered to within a customer-focused framework. Reporting into the Area Manager, you will work as part of an established team to manage our neighbourhoods.

The Essential Criteria

• Social housing experience
• Capable customer-facing delivery
• Demonstrated you have dealt with complex issues with customers before
• Must have a driving license and own vehicle

We need you to have excellent communication skills ensuring a polite and courteous manner. You won’t be sat behind a desk or phone; you will be working closely with our customers and external agencies. Therefore, you should be able to demonstrate the ability to create and maintain effective working relationships. You should have experience working within a similar tenancy and estates management role and have relevant and up-to-date knowledge around housing and tenancy legislation and procedures which can be acted upon to make informed decisions. You will need to demonstrate tenacity, resilience and attention to detail, as well as a commercial approach to what you do, using your initiative and eagerness to contribute towards making positive changes. You should be able to evidence where you have introduced or contributed to service delivery improvements. You will need to be a positive motivator with the ability to support others to deliver an effective service, whilst maintaining your own motivation levels working autonomously. A basic DBS check is mandatory for this role.

Benefits

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more

If you meet the criteria and are ready to take the next step in your career, click apply. You will be redirected to our careers site where you can read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team. We understand the importance of a supportive and inclusive work culture, so please talk to us at interview about flexibility you may need. We can discuss reduced hours, flexible start and finish times or compressed hours where possible.

Safeguarding

Safeguarding is everyone’s responsibility at Places for People. We are committed to creating safe communities by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, including DBS checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.