Junior Delivery Manager in London

Overview

Start date: ASAP

Reporting to: Course Delivery Manager (remote)

Visa sponsorship: Unfortunately, we are unable to offer visa sponsorship for this role. Applicants should have the right to work in the UK at the time of application.

Background checks: Due to the non-partisan nature of the work we do with global governments and partners, all employees need to pass background checks, verifying your identity, education (if relevant), work history, sanctions, criminal record, adverse financial history, right to work, media and social media.

You can expect to hear from us, no matter the outcome, by: 27th February 2026

Salary expectations: We aim for transparency on salary bands. If our range is misaligned with your expectations, we’d welcome an open conversation as early as possible.

About Apolitical

Apolitical's mission is to make governments smarter for people and the planet and we reach over 40 million public servants through our partnerships with governments globally. We are the largest global network for governments, used by 500,000+ public servants in 160 countries to find and share best practices and gain skills on critical topics from AI to climate change to emerging technologies.

Role

Why we’re hiring: Apolitical’s portfolio of learning products is growing quickly. As we scale, we need to ensure our internal tools, processes, and delivery systems are as strong as the content we deliver. This role is crucial to keeping our backend running smoothly and our learner-facing experiences high quality. We’re hiring a Junior Delivery Manager to help us maintain operational excellence across our content platforms (e.g. Contentful, Articulate, Hubspot) while collaborating with teams to deliver better, faster, and more reliably.

Summary of the role

This is a hands-on operational role focused on uploading, editing, and managing content across platforms like Contentful and Hubspot, while also improving how those systems serve the wider team. The person in this role will be a go-to team member for all things content operations from spotting a typo in a course to coordinating updates across internal tools. Success will come from being highly detail-oriented, a strong communicator, and someone who takes ownership of their work and seeks to improve processes, not just follow them.

Impact of the role on our mission

This role is core to Apolitical’s mission of helping public servants learn the skills they need to drive change. You’ll ensure our digital learning products are reliable, technically sound, and polished so public servants around the world can trust and enjoy the content they engage with. You’ll also play a foundational role in shaping how our backend systems evolve, setting the stage for future innovation across our Learning and Product teams.

Team

You’ll report to our Course Delivery Manager, who works remotely in the UK, and work closely with:

• Learning Designers who create the course content
• Product managers and engineers who build and maintain our platform
• Events and Partnerships colleagues who deliver our programmes
• Communications and Marketing team members supporting learner engagement

You’ll be one of the few people working across so many functions, making you a connector and enabler across the business.

Tasks and remit

• Upload and edit course content using tools like Contentful and Articulate ensuring accuracy and consistency
• Proofread and check content for typos, formatting issues, and tone alignment
• Collaborate with internal teams to implement updates, troubleshoot problems, and improve delivery workflows
• Help track and manage content-related project timelines and task progress
• Maintain and improve file structures, process documentation, and knowledge management
• Communicate clearly and regularly across teams to ensure smooth project handovers and status updates

Onboarding milestones

Within one month, you will…

• Be trained on Apolitical’s content management systems (e.g. Contentful)
• Shadow delivery processes to understand how content moves from draft to live
• Meet key collaborators across Learning, Product, Engineering, and Events teams
• Begin to own small content upload tasks with support

Within three months, you will…

• Independently upload and QA course content across multiple tools
• Suggest improvements to existing workflows or documentation
• Maintain a clean and logical system for managing internal content files
• Coordinate with engineers or other teams on simple delivery tasks

Within six months, you will…

• Proactively identify and fix content or process inconsistencies
• Lead small process improvement initiatives related to content operations
• Help onboard others to content tooling and share internal best practices
• Contribute meaningfully to conversations about the future of our delivery systems

About you

This is a great fit if you…

• Love detail, structure, and tidy systems – from fixing a broken link to catching a rogue comma
• Enjoy making tools work better and cleaner behind the scenes
• Are a strong communicator who keeps others in the loop and translates problems clearly
• Like collaborating across different functions, from engineers to educators
• Thrive in an environment where no two days are quite the same
• Want to be part of a mission-driven, fast-moving team making a real impact on governments around the world
• Are comfortable in a scale-up context and want to grow your skills in product, operations, or delivery

This likely won’t be the right role if you…

• Don’t enjoy working directly with tools. A big part of this role is getting hands-on with platforms like Contentful and Hubspot.
• Prefer roles focused on creative content. You won’t be designing new learning materials, though you’ll help refine and edit them.
• Are looking for client-facing work. This is an internal support role.
• Can’t be in our London office three days a week. In-person collaboration is essential.
• Don’t enjoy diving into the details. Accuracy and polish are key in this role.

Don’t meet every single expectation? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. Apolitical is dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Application Process

Apolitical uses Applied in our recruitment. Applied aims to overcome unconscious bias in recruiting. Instead of using your CV alone, we’ll be asking you to answer questions to test skills needed for the role. The answers are then anonymised, and reviewed in a random order by members of our team.

The Applied platform also asks some demographic questions before you start your application. These answers are never visible to the hiring team and don’t affect your application in any way. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.

Using AI in your application answers

At Apolitical, we embrace new technologies and encourage the use of AI in our work. However, as AI becomes more prevalent, it can be difficult to distinguish between machine-generated content and the unique perspectives of candidates. We’re excited to see how you use AI tools to structure and refine your answers, but we value your unique insights above all else. Ensure your application reflects your voice and how your skills align with our mission.