Delivery Manager (remote) in London

Reporting to: Senior Delivery Manager

Due to the non-partisan nature of the work we do with global governments and partners, all employees need to pass background checks, verifying your identity, education (if relevant), work history, sanctions, criminal record, adverse financial history, right to work, media and social media.

We are the largest global network for governments, used by 500,000+ public servants in 160 countries to find and share best practices and gain skills on critical topics from AI to climate change to emerging technologies. As we scale, we're building a dedicated Delivery team to ensure our internal tools, processes, and content operations are as strong as the user experiences we create. We're hiring a Junior Delivery Manager to own content operations across our platforms, support the coordination of delivery workstreams and help build the systems and processes that will power Apolitical's products as we scale. This role reports into the Senior Programme Delivery Manager, and you will work cross-functionally in the organisation.

You'll spend your time uploading and managing content across platforms like Contentful and HubSpot; supporting delivery across courses, academies and programmes; AI is central to how we work. You'll be expected to use AI tools confidently in your day-to-day work and to help build the AI-powered processes and tooling that will define how Apolitical delivers at scale.

• Content Operations & Platform Management (30%)
  • Own day-to-day content management on Contentful, including uploading, editing, formatting, and publishing content with accuracy and consistency
  • Proofread and quality-check content for typos, formatting issues, tone and template adherence
  • Troubleshoot content and platform issues, escalating where needed
  • Maintain clean file structures, process documentation and internal knowledge management
  • Ensure quality and consistency across language experiences
• Delivery Coordination & Project Support (25%)
  • Support the planning and tracking of timelines across courses, academies and translations
  • Coordinate with Learning Designers, Partnerships, Product, Engineering and our outsourced production partner to ensure smooth, on-time delivery
  • Take meeting notes, follow up on action items and help run delivery meetings
  • Identify risks, blockers and inconsistencies and flag or resolve them proactively
• AI, Automation & Process Improvement (15%)
  • We are an AI-native organisation. Use AI tools (including Claude) daily to support content QA, documentation, SOP creation and process improvement
  • Identify repetitive manual tasks and take the initiative to design and implement automations that eliminate them
  • Help build and maintain Claude Skills as we grow our AI muscle within the Delivery team
  • Contribute to cross-company AI process development, helping other teams work smarter
  • Stay curious: bring ideas for where AI could add value, test them and share what you learn

Provide reliable administrative support to the Senior Programme Delivery Manager, including scheduling, note-taking and action tracking. Help onboard future team members to content tooling and internal processes. Are curious about AI and automation and want to develop genuine expertise. You should be actively using AI tools already or genuinely excited to start. Experience with CMS tools like Contentful or CRMs like HubSpot. Experience proofreading or editing written content. Familiarity with project management tools like Asana, Notion or Linear. Awareness of Agile ways of working, even if you haven't worked in a formal Agile team before or don’t have Agile qualifications. Are sceptical about AI or prefer not to use it at work. AI is core to how this team operates, not an optional extra. Are looking for a creative content design role. You'll refine and edit content, but not design it. Can't commit to three days per week in our London office. Don't enjoy diving into the details — accuracy and polish are central to the work.

Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. Apolitical is dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.