Field Service Engineer in Somerset

We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base.

Key responsibilities include:

• Conducting service visits to address reported calls and maintain high standards of professional service support.
• Responding promptly to customer service requests for the repair of business equipment.
• Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement.
• Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations.
• Communicating effectively with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service.
• Installing equipment sold by the company and ensuring optimal performance to customer satisfaction.
• Providing training and guidance to customers to maximise equipment efficiency and prevent operational errors.
• Managing inventory of spare parts and consumables effectively to support service operations.

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one‑hour lunch break. This role is fully remote and home‑based. Attendance at our offices is required periodically for team meetings and training.

Skills and experience required:

• It is essential that you have worked as an engineer on MFD printers.
• IT knowledge with the ability to network devices and to set up scanning functions.
• The ability to provide first class customer service with previous customer facing experience.
• Experience of working in a target driven environment.
• To be smart and presentable at all times.
• Willing to undertake training on new product lines, such as Laptops and PCs.

Benefits:

• Flexible working options.
• 33 days holiday including bank holidays.
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF).
• 2 paid days off per year for voluntary work to support our local communities.
• Staff Reward Scheme.
• Life assurance 4 x salary.
• Sponsorship for professional development and memberships.
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support.
• Discounted Gym Membership.
• Eye care voucher scheme.
• Free flu vaccinations.
• Employee social events and recognition activities throughout the year.
• HP Employee discount programmes.

We welcome applicants from all backgrounds and are open to discussing flexible working arrangements. We actively support work‑life balance and encourage candidates to share any flexibility requirements, which we will do our best to accommodate within the needs of the role and the business. If you have a disability or health condition and require any reasonable adjustments during the application or recruitment process, please contact us on 0345 300 9955 and ask to speak to the Talent Team. We are committed to ensuring an inclusive and accessible experience for all applicants.