At a Glance
- Tasks: Be the go-to person for IT issues, helping others and solving problems.
- Company: Join Apogee, a leading tech company with over 30 years of experience.
- Benefits: Enjoy flexible working, 33 days holiday, and professional development opportunities.
- Other info: Diversity and inclusion are at our core; bring your authentic self!
- Why this job: Kickstart your IT career in a supportive environment with real impact.
- Qualifications: A passion for IT and basic understanding of support processes.
The predicted salary is between 25000 - 32000 € per year.
We are looking for a Service Desk Engineer who enjoys helping people, solving problems, and being the calm, capable first point of contact when IT issues arise. Whether you are early in your IT career or building on existing support experience, this role offers the chance to develop in a fast‑paced, supportive environment.
What You Will Do
- Act as the first point of contact for IT incidents and service requests via phone, email, and portal
- Log, categorise, and prioritise tickets accurately using FreshService
- Resolve issues at first contact where possible, escalating when needed
- Take ownership of tickets through to resolution within SLA targets
- Support Windows 11, end‑user devices, and common applications
- Set up hardware including laptops, monitors, and peripherals
- Manage user accounts and access in Active Directory and Microsoft Entra ID
- Support tools such as Microsoft Teams
- Monitor ticket queues and alerts to maintain service quality
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five‑day working week. This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately.
SKILLS AND EXPERIENCE REQUIRED
- A genuine interest in IT and a desire to build a career in support
- Basic understanding of IT support environments or help‑desk processes
- Familiarity with Windows and everyday technology
- Strong communication skills and a user‑focused mindset
- Ability to prioritise and stay organised in a busy environment
- Calm, logical problem‑solving approach
We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward‑thinking business.
BENEFITS
- Flexible working options
- 33 days holiday including bank holidays
- Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
- 2 paid days off per year for voluntary work to support our local communities
- Staff Reward Scheme
- Life assurance 4 × salary
- Sponsorship for professional development and memberships
- Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
- Discounted Gym Membership
- Eye care voucher scheme
- Free flu vaccinations
- Employee social events and recognition activities throughout the year
- HP Employee discount programmes
WHY JOIN APOGEE
At Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility – shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.
We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 – we are committed to making your experience inclusive and accessible.
We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.
Our award‑winning customer service speaks for itself – take a look at our excellent Trustpilot reviews and our “Customer Experience Foundation Membership” accreditation.
Service Desk Engineer employer: Apogee
At Apogee, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture. With flexible working options, generous holiday allowances, and a commitment to employee development, we empower our Service Desk Engineers to thrive in their careers while making a meaningful impact. Join us in a dynamic environment where innovation is celebrated, and your individuality is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Apogee. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role is all about helping people and resolving IT issues, think of examples from your past experiences where you've successfully solved problems. Be ready to share these during your interview!
✨Tip Number 3
Show off your communication skills! As a Service Desk Engineer, you'll be the first point of contact for users. Make sure to demonstrate your ability to explain technical issues in simple terms during your interview. It’s all about making the user feel comfortable and understood.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Apogee family. Let’s get you started on this exciting journey!
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Show Your Passion for IT:Let us see your genuine interest in IT! Share any relevant experiences or projects that highlight your enthusiasm for technology and problem-solving. This will help us understand your motivation and fit for the role.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your skills and experiences that align with what we're looking for, especially around IT support and communication. A tailored application stands out!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Apogee
✨Know Your Tech Basics
Brush up on your understanding of IT support environments and help-desk processes. Familiarity with Windows 11 and common applications will be crucial, so make sure you can discuss these confidently during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've approached problem-solving in past roles or experiences. Highlight your calm and logical approach to resolving issues, as this is key for a Service Desk Engineer.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll need to assist users who may not be tech-savvy. Think about how you can demonstrate a user-focused mindset.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the company culture, team dynamics, or the tools they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
