At a Glance
- Tasks: Diagnose and repair IT hardware, providing hands-on support to customers onsite and remotely.
- Company: Join Apogee, a company that values integrity, inclusivity, and professional growth.
- Benefits: Enjoy enhanced family benefits, paid volunteer days, and discounts on gym memberships.
- Other info: Flexible working hours and opportunities for professional development await you.
- Why this job: Make a real impact by keeping customer systems running smoothly with cutting-edge technology.
- Qualifications: Experience in IT support and strong troubleshooting skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We have two options available – a three‑month contract starting on 3 August, with the possibility of a permanent role at the end, or a straight permanent appointment from the outset. We are looking for an IT Support Technician to join our Managed Desktop Services team, supporting customers with the diagnosis, repair, and maintenance of laptops, desktops, RPOS systems, and related hardware. This is a hands‑on technical role where you will split your time between onsite visits and remote support, working to resolve issues quickly and keep customer systems running smoothly.
What you will be doing:
- Diagnosing and resolving hardware and software faults across laptops, desktops, and peripheral devices
- Installing, configuring, and maintaining operating systems including Windows and other common platforms
- Supporting users onsite and remotely, providing clear and practical guidance
- Carrying out repairs, component replacements, and system upgrades
- Troubleshooting printers, connectivity issues, and RPOS hardware
- Completing accurate job records, service notes, and repair documentation
- Following data protection, backup, and security procedures
- Escalating more complex issues when required
- Maintaining high standards of customer service and communication
- Keeping up to date with hardware tools, technologies, and repair methods
A typical working pattern: Monday to Friday, 08:30 to 17:30, with a one‑hour lunch break.
Skills and Experience Required:
- Proven experience in laptop or PC hardware repair or IT support
- Strong understanding of hardware, software, and operating systems (Windows experience essential, macOS or Linux beneficial)
- Experience using diagnostic tools and fault‑finding techniques
- Confident troubleshooting skills across hardware and basic networking issues
- Strong communication and customer service skills
- Ability to work independently and manage your own workload
- AI literacy is valued – curiosity about technology and automation
Enhanced DBS: This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information.
Benefits:
- Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
- 2 paid days off per year for voluntary work to support local communities
- Staff Reward Scheme
- Life assurance 4× salary
- Sponsorship for professional development and memberships
- Employee Assistance Programme, including financial wellbeing support
- Discounted Gym Membership
- Eye care voucher scheme
- Free flu vaccinations
- Employee social events and recognition activities throughout the year
- HP Employee discount programmes
Why Join Apogee: At Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility – shape everything we do. We welcome applications from all backgrounds as an equal‑opportunity employer and actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. We support flexibility and accessibility, and welcome applications from the armed forces community.
Field Service IT Technician - Leicester / Northampton / Coventry employer: Apogee
At Apogee, we pride ourselves on being an excellent employer, offering a supportive work culture that values integrity, inclusivity, and professional growth. Our Field Service IT Technicians enjoy enhanced family-friendly benefits, opportunities for professional development, and a commitment to community engagement through paid volunteer days. With a focus on employee well-being and recognition, we create a rewarding environment for those looking to make a meaningful impact in the IT support field across Leicester, Northampton, and Coventry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service IT Technician - Leicester / Northampton / Coventry
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Apogee values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Apogee might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Apogee!
✨Direct Apply to Apogee
Let's not forget to apply directly through the Apogee website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Field Service IT Technician - Leicester / Northampton / Coventry
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Apogee.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Apogee. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Apogee
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
