At a Glance
- Tasks: Diagnose and repair laptops and desktops while providing top-notch customer support.
- Company: Join a dynamic tech team at Apogee with a focus on innovation and service.
- Benefits: Enjoy flexible working, professional development, and family-friendly perks.
- Other info: Potential for permanent role after a 3-month contract with great career growth.
- Why this job: Make a real difference by keeping technology running smoothly for customers.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
This role is on a 3 month contract - start date: 3rd August. There is the possibility of a permanent role after the contract comes to an end. We are looking for an IT Support Technician to join our Managed Desktop Services team, supporting customers with the diagnosis, repair, and maintenance of laptops, desktops, RPOS systems, and related hardware. This is a hands‑on technical role where you will split your time between onsite visits and remote support, working to resolve issues quickly and keep customer systems running smoothly. You will be part of a service‑led environment where quality, communication, and first‑time fix really matter.
What you will be doing:
- Diagnosing and resolving hardware and software faults across laptops, desktops, and peripheral devices
- Installing, configuring, and maintaining operating systems including Windows and other common platforms
- Supporting users onsite and remotely, providing clear and practical guidance
- Carrying out repairs, component replacements, and system upgrades
- Troubleshooting printers, connectivity issues, and RPOS hardware
- Completing accurate job records, service notes, and repair documentation
- Following data protection, backup, and security procedures
- Escalating more complex issues when required
- Maintaining high standards of customer service and communication
- Keeping up to date with hardware tools, technologies, and repair methods
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one‑hour lunch break.
SKILLS AND EXPERIENCE REQUIRED
- Proven experience in laptop or PC hardware repair or IT support
- Strong understanding of hardware, software, and operating systems (Windows experience essential, macOS or Linux beneficial)
- Experience using diagnostic tools and fault‑finding techniques
- Confident troubleshooting skills across hardware and basic networking issues
- Strong communication and customer service skills
- Ability to work independently and manage your own workload
ENHANCED DBS
This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case‑by‑case basis, in line with our policy on the recruitment of ex‑offenders.
BENEFITS
- Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
- 2 paid days off per year for voluntary work to support local communities
- Staff Reward Scheme
- Life assurance 4 x salary
- Sponsorship for professional development and memberships
- Employee Assistance Programme, including financial wellbeing support
- Discounted Gym Membership
- Eye care voucher scheme
- Free flu vaccinations
- Employee social events and recognition activities throughout the year
- HP Employee discount programmes
EEO & DIVERSITY
At Apogee, we are an Equal Opportunity Employer. We welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. We support flexibility and accessibility. We are proud to support the Armed Forces community.
Field Service IT Technician in Manchester employer: Apogee
Apogee is an exceptional employer that prioritises employee well-being and professional growth, offering enhanced family-friendly benefits, generous support for voluntary work, and a commitment to diversity and inclusion. With a strong focus on quality service and communication, employees thrive in a collaborative environment where their contributions are recognised and valued, making it an ideal place for IT professionals looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service IT Technician in Manchester
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Apogee that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Field Service IT Technician in Manchester
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Apogee, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Apogee can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Apogee will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Apogee
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Apogee. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Apogee.
