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- Tasks: Support sales teams and enhance customer experiences through data insights and problem-solving.
- Company: Join Apogee, a dynamic tech company backed by HP, transforming IT management.
- Benefits: Enjoy flexible working, 33 days holiday, and professional development opportunities.
- Why this job: Be the vital link in a fast-paced environment and make a real impact.
- Qualifications: Strong communication skills and experience in sales support or customer operations.
- Other info: Diversity and inclusion are at our core; bring your authentic self to work.
The predicted salary is between 28800 - 43200 ÂŁ per year.
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!
Are you the "operational glue" that keeps high-performing Sales teams together? We are looking for a proactive, data-savvy, and customer-centric Sales Support & Customer Executive to act as a vital link between our sales team and our valued clients. If you thrive in a fast-paced environment where you can juggle analytical reporting with relationship management, this is the role for you.
As a Sales Support & Customer Executive, you won’t just be "handling admin." You will be the go-to for supporting our Account Executives and our customers' journey. You will empower our Account Directors with the data they need to win deals, ensure new customers are onboarded flawlessly, and act as a professional problem-solver for any challenges that arise.
What You Will Do
- Be the Expert Voice: Manage and resolve customer queries with a professional, "can-do" attitude.
- The Power of Data: Run KPI and usage reports (MIF) to provide insights that drive sales proposals and business decisions.
- Smooth Onboarding: Oversee the workflow of new deals, ensuring every internal department is aligned and the customer experience is seamless.
- Sales Enablement: Support the sales cycle by preparing documentation and covering for Account Executives to ensure no ball is ever dropped.
- Process Improvement: Identify bottlenecks and work with internal teams to make our operations even sharper.
Hours of work Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week once training is completed. Travel to London for training and meetings is required on a monthly basis - (travel paid for by the company).
SKILLS AND EXPERIENCE REQUIRED
- Be a Natural Communicator: Able to build rapport with anyone, from internal tech teams to external stakeholders.
- Detail-Oriented: Take a "measure twice, cut once" approach to reporting and documentation.
- Tech-Fluent: Comfortable with CRM systems (Salesforce/HubSpot) and highly proficient in Excel.
- Resilient & Resourceful: Stay calm under pressure and take ownership of problems until they are solved.
- Experience: Background in Sales Support, Account Management, or Customer Operations; B2B experience is a strong advantage.
We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.
BENEFITS
- Flexible working options
- 33 days holiday including bank holidays
- Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
- 2 paid days off per year for voluntary work to support our local communities
- Staff Reward Scheme
- Life assurance 4 x salary
- Sponsorship for professional development and memberships
- Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
- Discounted Gym Membership
- Eye care voucher scheme
- Free flu vaccinations
- Employee social events and recognition activities throughout the year
- HP Employee discount programmes
WHY JOIN APOGEE
At Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility – shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.
Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.
We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 – we are committed to making your experience inclusive and accessible.
We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.
Our award-winning customer service speaks for itself – take a look at our excellent Trustpilot reviews and our “Customer Experience Foundation Membership” accreditation.
Our application form is quick and easy – no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly.
Sales Support & Customer Executive in Maidstone employer: Apogee
Contact Detail:
Apogee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support & Customer Executive in Maidstone
✨Tip Number 1
Get to know the company inside out! Research Apogee's values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to sales support and customer service. Think about how your skills align with the role and be ready to share specific examples of your past experiences.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Support & Customer Executive in Maidstone
Some tips for your application 🫡
Show Your Customer-Centric Side: In your application, make sure to highlight your experience in customer support and how you've gone the extra mile for clients. We love candidates who can demonstrate a 'can-do' attitude and a knack for building rapport!
Data is Key!: Since this role involves running KPI and usage reports, don’t forget to mention any relevant experience you have with data analysis or reporting tools. Show us how you’ve used data to drive decisions in your previous roles!
Be Detail-Oriented: We appreciate candidates who take a meticulous approach to their work. In your application, share examples of how your attention to detail has helped you avoid mistakes or improve processes in past jobs.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and you won’t need to repeat your entire CV. Plus, applying early is a good idea as we might close the advert if we get enough applications!
How to prepare for a job interview at Apogee
✨Know Your Stuff
Before the interview, make sure you understand Apogee's services and how they transform IT management. Familiarise yourself with their values and how they align with your own. This will help you demonstrate that you're not just a fit for the role, but also for the company culture.
✨Show Off Your Data Skills
Since the role involves running KPI and usage reports, be prepared to discuss your experience with data analysis. Bring examples of how you've used data to drive decisions or improve processes in previous roles. This will show that you can handle the analytical side of the job.
✨Be the Problem Solver
Think of specific instances where you've resolved customer queries or improved workflows. Share these stories during the interview to highlight your proactive approach and problem-solving skills. This is key for a role that acts as the 'operational glue' between sales teams and clients.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, onboarding processes, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers on a deeper level.
