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- Tasks: Be the first point of contact for customers and coordinate field engineers efficiently.
- Company: Join a forward-thinking company that values diversity and flexibility.
- Benefits: Enjoy flexible working, 33 days holiday, and professional development opportunities.
- Other info: Embrace a dynamic work environment with a commitment to inclusivity.
- Why this job: Make a real impact by enhancing customer experience and operational excellence.
- Qualifications: Customer service experience and strong organisational skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week.
As a Customer Support & Planning Coordinator, you will be the heartbeat of service delivery - acting as the first point of contact for customers while coordinating field engineers to ensure every request is handled efficiently and professionally. This is not just a support role. It is a pivotal position where customer experience meets operational excellence. You will balance real-time problem solving with smart planning, ensuring the right engineer is in the right place at the right time.
What you will be doing:
- Act as the first point of contact for customers via phone, email, and digital channels
- Manage customer queries with professionalism, empathy, and urgency
- Schedule and coordinate field engineers, ensuring optimal route planning and SLA adherence
- Allocate and prioritise work orders based on skills, availability, and location
- Communicate updates to customers and internal stakeholders to keep everything running smoothly
- Escalate complex issues and ensure they are resolved quickly and effectively
- Maintain accurate records, support administrative processes, and manage service data
- Continuously improve service delivery through attention to detail and proactive thinking
Skills and Experience Required:
- You might already be working in customer support, service coordination, or a helpdesk environment – or you could be someone with strong organisational skills ready to step into a more operational role.
- We are particularly interested in people who:
- Have experience in a customer-focused environment
- Stay calm and solutions-focused under pressure
- Communicate clearly and confidently with a wide range of stakeholders
- Can juggle multiple priorities without losing attention to detail
- Enjoy problem-solving and making things run more efficiently
- Are comfortable using systems and tools such as Microsoft Office or service platforms
- Bring energy, accountability, and a genuine commitment to delivering great service
Benefits:
- Flexible working options
- 33 days holiday including bank holidays
- Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
- 2 paid days off per year for voluntary work to support local communities
- Staff Reward Scheme
- Life assurance 4× salary
- Sponsorship for professional development and memberships
- Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
- Discounted Gym Membership
- Eye care voucher scheme
- Free flu vaccinations
- Employee social events and recognition activities throughout the year
- HP Employee discount programmes
As an Equal Opportunity Employer, we welcome applications from all backgrounds and actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success and we encourage you to bring your whole self to Apogee. Apogee supports flexibility and accessibility. If flexible working is important to you, please include it alongside your salary expectations so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, contact our Talent Team – we are committed to making your experience inclusive and accessible. We support the Armed Forces community and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.
Customer Support & Planning Coordinator in Maidstone employer: Apogee
Contact Detail:
Apogee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support & Planning Coordinator in Maidstone
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Support & Planning Coordinator, you'll need to convey information clearly and confidently. Try role-playing with a friend or family member to get comfortable with common interview questions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully handled customer queries or coordinated tasks under pressure. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Customer Support & Planning Coordinator in Maidstone
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight any experience you have in customer support or service coordination. We want to see how you've made a difference for customers in the past, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your communication skills right from the start!
Demonstrate Problem-Solving Skills: Since this role involves juggling multiple priorities and solving issues on the fly, include examples of how you've tackled challenges in previous roles. We love seeing proactive thinkers who can keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team at StudySmarter!
How to prepare for a job interview at Apogee
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support & Planning Coordinator role. Familiarise yourself with the key responsibilities, like managing customer queries and coordinating field engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since this role involves real-time problem-solving, prepare examples from your past experiences where you've successfully tackled challenges. Think about situations where you had to juggle multiple priorities or resolve customer issues quickly. This will highlight your ability to stay calm under pressure and find effective solutions.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing your previous experiences. You might even want to do a mock interview with a friend to get comfortable with expressing your ideas and answering questions succinctly.
✨Emphasise Your Tech Savviness
Given the importance of technology in this role, be ready to discuss your experience with systems and tools like Microsoft Office or service platforms. If you have any familiarity with AI or automation, mention it! Showing that you're eager to embrace modern technology will set you apart as a forward-thinking candidate.