At a Glance
- Tasks: Resolve complex IT issues and enhance customer infrastructure with innovative solutions.
- Company: Join Apogee, a leading tech company backed by HP Inc.
- Benefits: Enjoy flexible working, competitive pay, and professional development opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make a real impact in tech while growing your career in a supportive environment.
- Qualifications: Experience in 3rd line support and strong Microsoft skills required.
The predicted salary is between 40000 - 50000 £ per year.
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations.
As a 3rd Line Support Technician, you are a senior escalation point within Apogee’s support model. You will handle the most complex incidents that cannot be resolved by 1st or 2nd line teams, while also taking ownership of infrastructure stability, technical improvements, and project delivery. You will work independently and collaboratively on infrastructure changes, new deployments, and onboarding new customers. You will also play a key role in setting standards, improving documentation, and feeding knowledge back into the wider support teams. This role suits someone who enjoys depth, responsibility, and working at enterprise scale.
What you will be doing:
- Acting as a final escalation point for complex technical issues
- Maintaining and improving customer IT infrastructure, including patching and upgrades
- Designing, implementing, and supporting technical solutions across server, cloud, and network environments
- Contributing to infrastructure change, system improvements, and new deployments
- Supporting client onboarding and producing high-quality technical documentation
- Providing guidance and technical direction to 1st and 2nd line teams
- Working within change control and service management processes
- Supporting customers professionally via phone, email, and self-service portals
- Participating in an on-call rota (up to one week in every four)
- Continuing technical development through training and certifications
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week.
Skills and Experience Required:
You are a confident 3rd Line engineer with strong Microsoft, infrastructure, and networking capability, and experience working in enterprise or public sector environments. Essential technical experience includes:
- Strong hands-on experience with Microsoft 365 and Azure
- Proven ability to implement and manage Microsoft Entra, Intune, Autopilot, and Defender
- Strong working knowledge of Windows Server environments (2016+), including AD, Group Policy, DNS, DHCP, and RDS
- Experience maintaining Hybrid Active Directory environments
- Experience with virtualisation platforms such as Hyper-V or VMware
- Strong understanding of networking fundamentals, including VLANs, routing, firewalls, and WiFi
- Experience working as a 3rd line escalation point within a tiered support model
- Strong awareness of IT security best practice
We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.
Basic DBS: This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately.
Benefits:
- Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
- 2 paid days off per year for voluntary work to support our local communities
- Staff Reward Scheme
- Life assurance 4 x salary
- Sponsorship for professional development and memberships
- Employee Assistance Programme, including financial wellbeing support
- Discounted Gym Membership
- Eye care voucher scheme
- Free flu vaccinations
- Employee social events and recognition activities throughout the year
- HP Employee discount programmes
Why Join Apogee: At Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility – shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.
Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.
We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 – we are committed to making your experience inclusive and accessible.
We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.
Our award-winning customer service speaks for itself – take a look at our excellent Trustpilot reviews and our “Customer Experience Foundation Membership” accreditation.
Our application form is quick and easy – no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly.
3rd Line Support Technician in Maidstone employer: Apogee
At Apogee, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and inclusivity. As a 3rd Line Support Technician, you will benefit from flexible working arrangements, comprehensive professional development opportunities, and a supportive environment that values your individuality and contributions. Join us in a role where you can make a meaningful impact while enjoying enhanced family-friendly benefits and a commitment to employee wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Technician in Maidstone
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Apogee. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Go through common interview questions related to 3rd Line Support roles. Think about your past experiences and how they relate to the job description. The more you prepare, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Be ready to discuss specific technical challenges you've faced and how you resolved them. Use examples that highlight your expertise in Microsoft 365, Azure, and networking fundamentals. This is your chance to shine!
✨Tip Number 4
Don’t forget to ask questions! At the end of the interview, have a few thoughtful questions prepared. This shows your interest in the role and helps you determine if Apogee is the right fit for you. Plus, it’s a great way to engage with your interviewers!
We think you need these skills to ace 3rd Line Support Technician in Maidstone
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your technical skills and experience in your application. We want to see how your background aligns with the role of a 3rd Line Support Technician, so don’t hold back on showcasing your expertise!
Tailor Your Application:Take a moment to customise your application for Apogee. Use the job description as a guide to emphasise relevant experiences and skills that match what we’re looking for. It shows us you’re genuinely interested!
Keep It Clear and Concise:When writing your application, clarity is key! Keep your language straightforward and avoid jargon unless it’s necessary. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website:We encourage you to apply directly through our website. It’s quick and easy, and you won’t have to repeat your entire CV! Plus, it helps us keep track of your application better.
How to prepare for a job interview at Apogee
✨Know Your Tech Inside Out
As a 3rd Line Support Technician, you'll need to demonstrate your expertise in Microsoft 365, Azure, and networking fundamentals. Brush up on your knowledge of Windows Server environments and be ready to discuss specific scenarios where you've implemented or managed these technologies.
✨Showcase Problem-Solving Skills
Prepare to share examples of complex technical issues you've resolved in the past. Think about how you approached these problems, the steps you took, and the outcomes. This will show your ability to handle escalated incidents effectively.
✨Emphasise Collaboration and Leadership
Highlight your experience working with 1st and 2nd line teams. Discuss how you've provided guidance and support, and how you contribute to team success. Apogee values collaboration, so showing that you can lead and mentor others will set you apart.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to infrastructure changes or client onboarding. Practice articulating your thought process and decision-making skills in these scenarios, as it reflects your readiness for the role's responsibilities.
