At a Glance
- Tasks: Resolve complex technical issues and support IT infrastructure improvements.
- Company: Join Apogee, a leading tech company with over 30 years of expertise.
- Benefits: Enjoy flexible working, professional development, and a supportive work environment.
- Other info: Diversity and inclusion are at our core; we welcome all backgrounds.
- Why this job: Make a real impact in IT while collaborating with innovative teams.
- Qualifications: Experience with Microsoft 365, Azure, and strong IT support skills required.
The predicted salary is between 30000 - 40000 £ per year.
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations.
As a 2nd Line Support Technician, you will be a vital escalation point within our tiered support model. You will work closely with our 1st Line teams and collaborate with the 3rd Line EUC specialists to resolve complex technical issues, support infrastructure improvements, and contribute to meaningful IT projects. This is a hands-on role where customer experience matters just as much as technical capability. You will help keep IT services running smoothly through proactive maintenance, careful change control, and clear documentation – all while building trusted relationships with public sector stakeholders.
What you will be doing:
- Acting as an escalation point for technical issues that cannot be resolved by 1st Line support
- Collaborating closely with 3rd Line teams on complex incidents, problem management, and projects
- Supporting and maintaining customer IT infrastructure, including regular patching and software updates
- Following robust change control processes and producing clear, accurate documentation
- Assisting with IT projects such as infrastructure changes, deployments, and client onboarding
- Providing professional support via phone, email, and self-service portals
- Accurately logging and updating tickets to meet agreed service level agreements (SLAs)
- Participating in an on-call rota, no more than one week in every four
- Investing in your own development through training, learning, and professional certifications
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week.
SKILLS AND EXPERIENCE REQUIRED
Essential experience and skills:
- Proven experience with Microsoft 365 and Azure, including Intune and Entra
- Strong understanding of End User Compute environments
- Experience supporting Windows 10 and Windows 11 devices at scale
- Confident working in Hybrid Active Directory environments
- A good general understanding of IT security best practice
- Microsoft Endpoint Manager (SCCM), task sequences, application packaging, and device management
- Public sector or large enterprise environments (5,000+ users)
- Microsoft Windows Server technologies – AD, Group Policy, DNS, DHCP, RDS
- Exchange Online and broader Microsoft 365 services
- Networking fundamentals including VLANs, routing, and WiFi
- Familiarity with Sophos, Meraki, or Ubiquiti technologies
We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.
BASIC DBS: This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately.
WHY JOIN APOGEE
At Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility – shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.
Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.
We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 – we are committed to making your experience inclusive and accessible.
We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.
Our award-winning customer service speaks for itself – take a look at our excellent Trustpilot reviews and our “Customer Experience Foundation Membership” accreditation.
Our application form is quick and easy – no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly.
2nd Line Support Technician in Maidstone employer: Apogee
At Apogee, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through our extensive professional development opportunities, including sponsorship for certifications and training. With flexible working arrangements, enhanced family-friendly benefits, and a strong focus on diversity and inclusion, we create an environment where every team member can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Technician in Maidstone
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Apogee. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to 2nd Line Support roles. Think about how your experience with Microsoft 365, Azure, and IT security can shine through in your responses. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your soft skills! Remember, customer experience is just as important as technical skills. Be ready to share examples of how you've built relationships with clients or resolved conflicts in the past. This will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s quick and easy, and it shows you’re serious about joining Apogee. Plus, you might get a chance to chat with our AI assistant for any last-minute questions before you hit that submit button!
We think you need these skills to ace 2nd Line Support Technician in Maidstone
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your experience with Microsoft 365, Azure, and any other relevant tech skills. We want to see how you can bring your expertise to the table, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for the 2nd Line Support Technician role. Mention specific projects or experiences that relate to the job description – it shows us you’re genuinely interested!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s quick and easy, and ensures we get all the info we need to consider you for the role. Plus, it helps us keep track of applications efficiently.
How to prepare for a job interview at Apogee
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and End User Compute environments. Be ready to discuss your experience with Windows 10 and 11, as well as any relevant projects you've worked on. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved complex technical issues in the past. Think about times when you acted as an escalation point or collaborated with other teams. This will highlight your ability to work under pressure and your commitment to customer service.
✨Understand Their Values
Familiarise yourself with Apogee's core values: Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility. Be ready to discuss how your personal values align with theirs and how you can contribute to their culture. This shows that you're not just looking for a job, but a place where you can grow.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about their approach to IT security or how they handle change control processes. This demonstrates your genuine interest in the role and helps you assess if it's the right fit for you.
