At a Glance
- Tasks: Support and improve customer workflow solutions while troubleshooting technical issues.
- Company: Join Apogee, a leading tech company transforming IT management.
- Benefits: Flexible working, professional development, and enhanced family-friendly benefits.
- Other info: Diversity and inclusion are at our core; bring your authentic self to work.
- Why this job: Make a real impact in a fast-paced environment with cutting-edge technology.
- Qualifications: Experience in IT support, strong problem-solving skills, and a passion for technology.
The predicted salary is between 31500 - 38500 £ per year.
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact.
As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!
JOB DETAILS
At Apogee, we help organisations transform the way they work through innovative digital workflows, document management solutions and workplace technology. We are looking for a
Workflow & Development Technician to join our Professional Services team and play a key role in supporting and improving the solutions our customers rely on every day.
This is an exciting opportunity for someone who enjoys combining technical troubleshooting, development skills and customer support in a fast-moving environment.
- What you will be doing
- Providing technical support for workflow and development solutions used by customers and internal teams
- Investigating and resolving incidents, ensuring excellent communication throughout
- Managing business-critical Priority 1 incidents and coordinating responses
- Producing root cause analysis reports and recommending improvements
- Working closely with our Digital Services team to support and enhance deployed solutions
- Identifying opportunities to optimise workflows and improve customer outcomes
- Contributing to knowledge articles, documentation and best practice guides
- Building strong relationships with customers, colleagues and technology partners
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break.
This role also offers flexibility to work from home, typically two days per week for a five-day working week.
Remote options may be available for the right candidate.
SKILLS AND EXPERIENCE REQUIRED
- Experience in an IT Support, Service Desk or Technical Support role
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Good attention to detail and ability to manage multiple priorities
- Passion for technology and a willingness to learn new systems
- Exposure to workflow, document management or automation solutions
- Experience with ticketing systems such as Freshdesk
- Understanding of OCR, document capture or incident management processes
We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.
- Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
- 2 paid days off per year for voluntary work to support our local communities
- Staff Reward Scheme
- Life assurance 4 x salary
- Sponsorship for professional development and memberships
- Employee Assistance Programme, includingfinancial wellbeing support
- Discounted Gym Membership
- Eye care voucher scheme
- Free flu vaccinations
- Employee social events and recognition activities throughout the year
- HP Employee discount programmes
- WHY JOIN APOGEE
At Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility – shape everything we do.
They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation.
We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.
Diversity and inclusion are at the heart of our success.
We know true innovation flourishes when people can be their authentic selves.
As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief.
Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.
We support flexibility and accessibility.
If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process.
If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on
- we are committed to making your experience inclusive and accessible.
We are proud to support the Armed Forces community.
We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.
Our award-winning customer service speaks for itself – take a look at our excellent Trustpilot reviews and our “Customer Experience Foundation Membership” accreditation.
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Workflow and Development Technician in London employer: Apogee
Apogee is an excellent employer for those seeking a dynamic role as a Field IT Technician in the North of England. With a strong emphasis on employee growth and development, we offer flexible working hours and a supportive work culture that values innovation and teamwork. Join us to be part of a company that prioritises your career advancement while providing meaningful support to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Workflow and Development Technician in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Apogee values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Apogee might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Apogee!
✨Direct Apply to Apogee
Let's not forget to apply directly through the Apogee website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Workflow and Development Technician in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Apogee.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Apogee. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Apogee
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
