At a Glance
- Tasks: Resolve complex IT issues and enhance service quality in a dynamic environment.
- Company: Join Apogee Corporation, a leader in redefining workplace technology.
- Benefits: Flexible work-from-home options, competitive salary, and professional development opportunities.
- Other info: Collaborative culture with opportunities for growth and innovation.
- Why this job: Make a real impact on IT services while tackling exciting technical challenges.
- Qualifications: Experience in 2nd Line IT Support and strong troubleshooting skills required.
The predicted salary is between 35000 - 45000 £ per year.
At Apogee Corporation, we are redefining workplace technology - and we are looking for a skilled IT Systems Support Engineer to join our team and take ownership of complex technical challenges.
If you are an experienced 2nd Line Engineer who enjoys solving problems end-to-end and making a real impact on service quality, this role offers the opportunity to step beyond routine support and influence how IT services are delivered.
What You Will Do
- Own and resolve escalated incidents and service requests via FreshService
- Troubleshoot complex issues across servers, systems, and infrastructure
- Act as a key escalation point for the Service Desk
- Manage tickets through to resolution within SLA targets
- Support core services including Active Directory, Microsoft Entra ID, DNS, DHCP, and networking
- Assist with ticket triage during high-volume periods
- Collaborate with internal teams and external suppliers
- Contribute to service improvement and problem management initiatives
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week.
SKILLS AND EXPERIENCE REQUIRED
- Experience in a 2nd Line IT Support role
- Strong ITSM and ticket management experience - FreshService is a plus
- Proven ability to resolve technical issues end-to-end
- Solid knowledge of Windows environments and user support
- Experience with Microsoft Entra ID / identity management
- Strong troubleshooting and communication skills
- Microsoft Azure or other cloud platforms
- Monitoring or endpoint management tools
- Scripting (PowerShell, Python)
We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business.
This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account.
IT Systems Support Engineer in London employer: Apogee
At Apogee Corporation, we pride ourselves on fostering a dynamic and inclusive work environment where innovation thrives. As an IT Systems Support Engineer, you will not only tackle complex technical challenges but also have the opportunity to influence service delivery and contribute to meaningful improvements. With flexible working arrangements, a commitment to employee growth, and a culture that values curiosity and collaboration, Apogee is an excellent employer for those looking to make a real impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Systems Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Apogee values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Apogee might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Apogee!
✨Direct Apply to Apogee
Let's not forget to apply directly through the Apogee website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Systems Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Apogee.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Apogee. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Apogee
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
