At a Glance
- Tasks: Be the vital link between customers and sales teams, ensuring smooth support and coordination.
- Company: Join Apogee, a leading tech company with over 30 years of expertise.
- Benefits: Enjoy flexible working, 33 days holiday, and enhanced family-friendly benefits.
- Other info: Opportunity for professional development and a supportive, inclusive workplace.
- Why this job: Make a real impact in a progressive environment that values diversity and innovation.
- Qualifications: Experience in sales support or customer operations in a fast-paced B2B setting.
The predicted salary is between 25000 - 30000 £ per year.
About Us
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting‑edge innovation backed by market‑leading service operations!
Job Details
As a Sales Support & Customer Executive, you will be a key link between customers, Account Directors, Account Executives, and internal teams. You will ensure customers experience a smooth, responsive, and well‑coordinated journey from onboarding through to ongoing support. You will not just “support” the sales process – you will actively help shape it, ensuring accuracy, visibility, and momentum across every stage of the customer lifecycle.
Key Responsibilities
- Manage and respond to customer queries, ensuring a professional and timely resolution experience
- Produce accurate KPI and usage reports using internal systems and data sources
- Provide sales teams with high‑quality customer insight, usage data, and MIF reporting to support proposals and decision‑making
- Support the creation of customer proposals by supplying structured data and analysis
- Track and manage customer queries and escalations end‑to‑end, ensuring ownership and closure
- Coordinate with internal teams to ensure smooth workflow, documentation, and process alignment
- Oversee non‑Account Executive aligned accounts, ensuring deals are correctly processed and tracked through onboarding
- Support continuity by managing escalations and queries during Account Executive absence
- Contribute to continuous improvement by identifying process gaps and enhancing customer experience
- Collaborate across teams to promote strong relationships and customer centricity
A typical working pattern is Monday to Friday, either 8.00‑17.00 or 08:30‑17:30, with a one‑hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five‑day working week – you will need to travel to London once per month for meetings (travel paid for).
Skills And Experience Required
- Sales Support, Customer Operations, Account Management Support, or Customer Success roles in a B2B environment
- Working in a fast‑paced environment supporting sales or account management teams
- Managing customer queries, escalations, and end‑to‑end resolution ownership
- Supporting onboarding, order processing, or sales workflow coordination
- Producing reports using CRM systems and internal data sources
- Using Excel for reporting, analysis, and KPI tracking
- Working with CRM systems such as Salesforce, HubSpot, or similar
- Handling customer communication in a professional services environment
- Working with sales or operational data such as usage, KPI, or MIF reporting
We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward‑thinking business.
Benefits
- Flexible working options
- 33 days holiday including bank holidays
- Holiday purchase scheme
- Enhanced family‑friendly benefits (maternity, adoption, paternity and IVF)
- 2 paid days off per year for voluntary work to support our local communities
- Staff Reward Scheme
- Pension scheme
- Life assurance 4 x salary
- Sponsorship for professional development and memberships
- Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
- Mental health first aider support programme
- Cycle2work scheme
- Discounted Gym Membership
- Eye care voucher scheme
- Free flu vaccinations
- Employee social events and recognition activities throughout the year
- HP Employee discount programmes
- Mobile phone discounts
Why Join Apogee
At Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility – shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 – we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award‑winning customer service speaks for itself – take a look at our excellent Trustpilot reviews and our “Customer Experience Foundation Membership” accreditation.
Sales Administrator in Lincoln employer: Apogee
Apogee is an exceptional employer that prioritises employee growth and well-being, offering flexible working options, generous holiday allowances, and a supportive work culture rooted in integrity and inclusivity. With a commitment to professional development and a range of benefits including enhanced family-friendly policies and community support initiatives, Apogee fosters an environment where employees can thrive and make a meaningful impact in their careers while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Lincoln
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Apogee. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Apogee before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Administrator in Lincoln
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Apogee:Your cover letter is your chance to shine! Tell us why you want to work at Apogee specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Apogee!
How to prepare for a job interview at Apogee
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
