At a Glance
- Tasks: Engage with customers to strengthen relationships and drive growth.
- Company: Join Apogee, a leading tech company with over 30 years of expertise.
- Benefits: Enjoy flexible working, 33 days holiday, and professional development opportunities.
- Other info: Diversity and inclusion are at the heart of our success.
- Why this job: Make a real impact by helping customers see value in their partnerships.
- Qualifications: Experience in customer-facing roles and excellent communication skills required.
The predicted salary is between 40000 - 45000 £ per year.
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact.
As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting‑edge innovation backed by market‑leading service operations!
JOB DETAILS
Stop customers leaving. Build stronger relationships. Drive growth.
At Apogee, we believe winning new customers is important - but keeping them is where real success happens.
We are looking for a commercially minded Customer Loyalty Executive to help us strengthen customer relationships, reduce customer churn and identify growth opportunities within our existing customer base.
This is not a traditional customer service role.
You will be speaking with customers every day, understanding their challenges, resolving concerns, identifying opportunities and ensuring they continue to see value in partnering with Apogee.
You will play a key role in protecting revenue, winning back lost customers and creating new business opportunities across our small business customer base.
- What You Will Be Doing
- Contacting customers who may be considering leaving Apogee and working to understand and resolve their concerns.
- Managing retention opportunities and helping protect existing revenue streams.
- Conducting proactive customer reviews and satisfaction conversations.
- Re‑engaging customers who have previously left the business.
- Contacting customers approaching the end of their lease agreements to discuss future options.
- Identifying upsell and cross-sell opportunities across devices, managed services and workplace technology solutions.
- Managing a portfolio of small business accounts and helping them get the most from their partnership with Apogee.
- Working closely with Sales, Service Delivery, Marketing and Settlements teams to improve customer outcomes.
- Acting as the voice of the customer and helping drive continuous improvement across the business.
What Makes Someone Successful In This Role?
You will probably thrive in this role if you
- Enjoy talking to customers and building relationships.
- Are naturally curious and enjoy getting to the root cause of problems.
- Have the confidence to handle difficult conversations.
- Like spotting commercial opportunities and creating value.
- Can balance customer experience with commercial outcomes.
- Are proactive rather than waiting for issues to arise.
- Take ownership and follow things through to completion.
A typical working pattern is Monday to Friday, 09:00 to 17:00, with a one-hour lunch break.
This role also offers flexibility to work from home, typically two days per week for a five‑day working week.
SKILLS AND EXPERIENCE REQUIRED
- Experience in customer retention, account management, customer success, sales or a similar customer‑facing role.
- Excellent communication and relationship‑building skills.
- Experience working with CRM systems and customer data.
- Strong organisational skills and attention to detail.
- Commercial awareness and confidence discussing products and solutions with customers.
- A positive and resilient approach when handling objections or challenging situations.
We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward‑thinking business.
BENEFITS
- Flexible working options
- 33 days holiday including bank holidays
- Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
- 2 paid days off per year for voluntary work to support our local communities
- Staff Reward Scheme
- Life assurance 4 x salary
- Sponsorship for professional development and memberships
- Employee Assistance Programme, includingfinancial wellbeing support
- Discounted Gym Membership
- Eye care voucher scheme
- Free flu vaccinations
- Employee social events and recognition activities throughout the year
- HP Employee discount programmes
- WHY JOIN APOGEE
At Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility – shape everything we do.
They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation.
We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.
Diversity and inclusion are at the heart of our success.
We know true innovation flourishes when people can be their authentic selves.
As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief.
Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.
We support flexibility and accessibility.
If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 – we are committed to making your experience inclusive and accessible.
We are proud to support the Armed Forces community.
We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.
Our award‑winning customer service speaks for itself – take a look at our excellent Trustpilot reviews and our “Customer Experience Foundation Membership” accreditation.
Ready for a fresh start but feeling nervous after time out of work?
You’re not alone — the Talent Team at Apogee are here to support you every step of the way and help you take that first step back into work with confidence.
If it helps, you’ll also find useful resources and guidance on our careers page to support you.
#J-18808-Ljbffr
Customer Loyalty Executive in Lincoln employer: Apogee
Apogee is an excellent employer for those seeking a dynamic role as a Field IT Technician in the North of England. With a strong emphasis on employee growth and development, we offer flexible working hours and a supportive work culture that values innovation and teamwork. Join us to be part of a company that prioritises your career advancement while providing meaningful support to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Loyalty Executive in Lincoln
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Apogee. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Apogee before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Loyalty Executive in Lincoln
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Apogee:Your cover letter is your chance to shine! Tell us why you want to work at Apogee specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Apogee!
How to prepare for a job interview at Apogee
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
