At a Glance
- Tasks: Solve complex IT challenges and enhance service quality in a dynamic environment.
- Company: Join Apogee Corporation, a leader in redefining workplace technology.
- Benefits: Enjoy flexible working, 33 days holiday, and professional development sponsorship.
- Other info: Embrace a culture of innovation and community support with exciting employee events.
- Why this job: Make a real impact on IT services while working with cutting-edge technology.
- Qualifications: Experience in 2nd Line IT Support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
At Apogee Corporation, we are redefining workplace technology - and we are looking for a skilled IT Systems Support Engineer to join our team and take ownership of complex technical challenges. If you are an experienced 2nd Line Engineer who enjoys solving problems end-to-end and making a real impact on service quality, this role offers the opportunity to step beyond routine support and influence how IT services are delivered.
What You Will Do
- Own and resolve escalated incidents and service requests via FreshService
- Troubleshoot complex issues across servers, systems, and infrastructure
- Act as a key escalation point for the Service Desk
- Manage tickets through to resolution within SLA targets
- Support core services including Active Directory, Microsoft Entra ID, DNS, DHCP, and networking
- Assist with ticket triage during high-volume periods
- Collaborate with internal teams and external suppliers
- Contribute to service improvement and problem management initiatives
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week.
SKILLS AND EXPERIENCE REQUIRED
- Experience in a 2nd Line IT Support role
- Strong ITSM and ticket management experience - FreshService is a plus
- Proven ability to resolve technical issues end-to-end
- Solid knowledge of Windows environments and user support
- Experience with Microsoft Entra ID / identity management
- Strong troubleshooting and communication skills
- Microsoft Azure or other cloud platforms
- Monitoring or endpoint management tools
- Scripting (PowerShell, Python)
We value candidates with AI literacy – individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. This post is subject to a Basic Disclosure and Barring Service (DBS) check. Under the Rehabilitation of Offenders Act 1974, applicants are only required to disclose unspent convictions. Spent convictions do not need to be declared and will not be taken into account. We are committed to fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately.
BENEFITS
- Flexible working options
- 33 days holiday including bank holidays
- Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
- 2 paid days off per year for voluntary work to support our local communities
- Staff Reward Scheme
- Life assurance 4 x salary
- Sponsorship for professional development and memberships
- Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
- Discounted Gym Membership
- Eye care voucher scheme
- Free flu vaccinations
- Employee social events and recognition activities throughout the year
- HP Employee discount programmes
IT Systems Support Engineer employer: Apogee
At Apogee Corporation, we pride ourselves on being an exceptional employer that champions innovation and employee growth. Our flexible working options, generous holiday allowance, and commitment to professional development create a supportive environment where IT Systems Support Engineers can thrive. With a focus on collaboration and community engagement, we offer unique benefits that enhance work-life balance and foster a rewarding career in a forward-thinking technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land IT Systems Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Apogee Corporation. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've resolved complex issues in the past. We want to see that you can own and resolve incidents just like the job requires!
✨Tip Number 3
Show off your tech curiosity! During interviews, mention any recent tech trends or tools you've explored, especially around AI and automation. This will demonstrate that you're not just about routine support but are eager to contribute to a forward-thinking business.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Apogee Corporation.
We think you need these skills to ace IT Systems Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of IT Systems Support Engineer. Highlight your experience in 2nd Line Support and any specific tools like FreshService that you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can contribute to our team. Don’t forget to mention your problem-solving skills and any relevant experiences that showcase your ability to tackle complex issues.
Show Off Your Technical Skills:In your application, be sure to list your technical skills clearly. Mention your knowledge of Windows environments, Microsoft Entra ID, and any scripting languages like PowerShell or Python. We love candidates who are tech-savvy and ready to dive into challenges!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Apogee
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows environments, Active Directory, and Microsoft Entra ID. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them, as this will show your hands-on experience.
✨Familiarise Yourself with FreshService
Since the role involves managing tickets through FreshService, it’s a good idea to get acquainted with this platform if you haven't used it before. Understanding its features and functionalities can give you an edge during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex issues you've tackled in previous roles. Highlight your end-to-end problem-solving approach and how you collaborated with teams to improve service quality. This will demonstrate your ability to take ownership of challenges.
✨Emphasise Your Curiosity About Technology
Apogee Corporation values candidates who are curious about technology and automation. Be ready to discuss any recent tech trends or tools you've explored, especially in AI or cloud platforms. This shows you're not just about routine support but are eager to contribute to innovative solutions.
