At a Glance
- Tasks: Diagnose and repair office equipment while providing top-notch customer service.
- Company: Join a diverse team at Apogee Corporation, an equal opportunity employer.
- Benefits: Enjoy flexible working options, 25 days holiday, and a growing pension scheme.
- Other info: Work-life balance is a priority, with opportunities for professional growth.
- Why this job: Make a real difference by helping customers with their tech needs every day.
- Qualifications: Experience in office equipment repair and strong customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975.
You will attend customer sites across the Isle of Man, responding to service calls, diagnosing faults, and carrying out repairs and preventative maintenance on a range of business print and office equipment. You will also install new devices, provide user guidance, and ensure every customer feels confident in the performance of their equipment. This is a hands‑on, field‑based role where your technical expertise and customer service skills are equally important.
Key responsibilities
- Respond to service requests for contracted and non‑contracted customers
- Diagnose faults and complete effective repairs through adjustment, cleaning, or replacement of parts
- Carry out preventative maintenance in line with manufacturer guidance
- Install new equipment and ensure full customer satisfaction
- Provide basic user training to reduce operator errors and maximise performance
- Escalate complex issues appropriately and work collaboratively to resolve unusual faults
- Manage vehicle stock of spare parts and consumables
- Plan your workload effectively to minimise travel time and maximise productivity
- Keep customers informed of progress, especially where parts are required
- Maintain up‑to‑date product knowledge through manufacturer and in‑house training
Typical working hours are a 37.5‑hour week Monday to Friday. We support work‑life balance and are happy to discuss flexible working arrangements.
SKILLS AND EXPERIENCE REQUIRED
- Experience within the office equipment or managed print industry
- Strong electronic and mechanical fault‑finding skills
- Experience working on devices such as Konica Minolta, Lexmark or HP – experience with Konica Minolta Production, Epson, Zebra or Datacard would be advantageous
- Good IT knowledge, including device networking and scan configuration
- Proven customer‑facing experience with a strong service mindset
- Experience working in a performance‑driven environment
- A full UK driving licence
- A professional and presentable approach at all times
BENEFITS
- Flexible Working Options: We appreciate the need for flexibility and offer options that allow you to balance work and life commitments effectively.
- Annual Leave: Take advantage of 25 days of paid holiday every year, in addition to the 10 Bank and Public Holidays observed on the Isle of Man.
- Pension Scheme: After 12 months of continuous service, you will be eligible for our Company Pension Plan. The company contributes a percentage of your basic salary, starting at 1% in the first year and increasing annually by 1% each year, reaching a cap of 5% from the fifth year onwards. Contributions are made monthly.
Equal Opportunity Employer Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements.
Reasonable Adjustments
If you have a disability or health condition and require any reasonable adjustments during the application or recruitment process, please contact us on 0345 300 9955 and ask to speak to the Talent Team.
Field Service Print Engineer employer: Apogee
Apogee Corporation is an excellent employer for Field Service Print Engineers, offering a supportive work culture that values flexibility and work-life balance. With 25 days of paid holiday, a progressive pension scheme, and a commitment to diversity and inclusion, employees are encouraged to grow and thrive in their roles while enjoying the beautiful surroundings of the Isle of Man.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Print Engineer
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to field service roles. Think about how your skills in fault diagnosis and customer service can shine through. We want to see your confidence and expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Apogee Corporation.
We think you need these skills to ace Field Service Print Engineer
Some tips for your application 🫡
Be Honest About Your Background:Since this role requires an Enhanced DBS check, it's super important to be upfront about any spent or unspent convictions. We appreciate transparency, so don’t shy away from sharing your history.
Show Off Your Technical Skills:Make sure to highlight your experience with office equipment and fault-finding skills in your application. We want to see how your technical expertise aligns with the role, so don’t hold back!
Customer Service is Key:This role is all about making customers feel confident in their equipment. Share examples of your customer-facing experience and how you’ve gone the extra mile to ensure satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Apogee
✨Know Your Tech
Brush up on your knowledge of office equipment, especially brands like Konica Minolta, Lexmark, and HP. Be ready to discuss your experience with diagnosing faults and performing repairs, as this will show your technical expertise.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. This role requires a strong service mindset, so think about times when you went above and beyond to ensure customer satisfaction.
✨Plan Your Responses
Anticipate common interview questions related to fault diagnosis and preventative maintenance. Practise your answers to demonstrate your problem-solving skills and ability to work efficiently in a field-based role.
✨Show Your Flexibility
Since the company values work-life balance, be prepared to discuss your availability and any flexible working arrangements you might need. This shows that you're considerate of both your needs and the company's.
