Field Engineer – Hybrid Role with Production Print Expertise

Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case‑by‑case basis, in line with our policy on the recruitment of ex‑offenders.

To carry out service visits to reported calls throughout the company’s customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality.

• Respond to customer service requests for the repair of business equipment and production printers.
• Carry out fault diagnosis and establish effective repairs through adjustment, cleaning or replacement of spare parts.
• Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management.
• Work with colleagues to help overcome new or unusual faults.
• Invoke the call escalation process in a timely manner.
• Inform the customer on the work carried out and gain acceptance to the machine's condition and performance following the service work you have completed.
• Carry out the installation of equipment sold by the company and ensure the machine performs to the customer's satisfaction.

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote and home-based. Attendance at our offices is required periodically for team meetings and training.

• Experience of fixing production printers and digital presses — such as Ricoh, Konica Minolta, Xerox, Sharp, Canon.
• Experience in the office equipment industry.
• Technical skills, with a strong electronic and mechanical background.
• Strong IT knowledge with the ability to network devices and to set up scanning functions.
• The ability to provide first‑class customer service with previous customer‑facing experience.

• Flexible working options.
• 33 days holiday including bank holidays.
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF).
• 2 paid days off per year for voluntary work to support our local communities.
• Staff Reward Scheme.
• Life assurance 4 x salary.
• Sponsorship for professional development and memberships.
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support.
• Discounted Gym Membership.
• Eye care voucher scheme.
• Free flu vaccinations.
• Employee social events and recognition activities throughout the year.
• HP Employee discount programmes.

We welcome applicants from all backgrounds and are open to discussing flexible working arrangements. We actively support work‑life balance and encourage candidates to share any flexibility requirements, which we will do our best to accommodate within the needs of the role and the business.