Document Services Assistant

With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting diversity and inclusion. Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation.

We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. If you become part of our journey, everything is possible, and the opportunities are endless. At Apogee Corporation, we believe that true innovation flourishes when everyone is free to be their authentic selves. As an Equal Opportunity Employer, we are committed to creating an inclusive environment where every unique perspective is valued and celebrated.

Are you passionate about delivering exceptional service in a professional and corporate environment? We are seeking an articulate, detail-oriented Onsite Service Assistant to join our team at a prestigious client site. This is a unique opportunity to work in a professional setting where you will play a vital role in maintaining and supporting our managed print services, ensuring a seamless experience for our client.

What You Will Do:

• Receive, prioritise and process reprographics requisitions.
• Operate the photocopying machinery/equipment in the most efficient and cost effective manner.
• Ensure appropriate stocks of materials and supplies are maintained.
• Maintain records of photocopying/resources used.
• Maintain and undertake basic repairs to equipment where practical to do so or arrange alternative servicing.
• Be responsible for the safe storage of equipment and materials and the disposal of waste products in accordance with the relevant regulations and guidelines.
• Ensure you maintain a safe, calm and friendly environment.
• Cover key areas to ensure that Health and Safety requirements and other relevant regulations (e.g. COSHH) responsibilities & duties are adhered to and observed.
• Provide an efficient and effective postal service to company premises in line with department ‘best practice’ and ensure compliance to relevant policies and procedures.
• Create and prepare electronic files that are stipulated by management and/or client requests.
• Carry out appropriate QC checks on your own work and that of others when necessary.
• Complete all necessary paperwork accurately and in line with QC procedures where applicable.
• Meet and maintain agreed service level agreements for company requirements.
• Arrange collections for international deliveries with external courier companies to sort all incoming mail and distribute it efficiently and accurately.
• Any other ad hoc duties covering key areas of responsibilities & duties.

A typical working pattern for this role is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This is onsite 5 days per week.

What We Are Looking For:

• Self-motivated and capable of managing their own time effectively.
• Experience in a reprographics/post department is ideal.
• Ability to independently stay busy, take the initiative, and find ways to contribute without constant supervision.
• Proactive, adaptable, and able to maintain focus in a quiet environment.
• Confident communicator with a customer-centric mindset who thrives in a collaborative, dynamic environment.
• Strong interpersonal skills and the ability to engage with clients professionally and courteously.
• GCSE or equivalent in English and Maths at Grade C Level or above.
• A problem-solving mindset with the ability to understand technical issues and follow processes.
• Excellent organisational skills, with the ability to prioritise and handle multiple tasks under pressure.
• Computer literacy, including proficiency in MS Office.
• An eagerness to learn and adapt to new technologies and processes.

Why Join Us?

• Work in a prestigious and professional environment, representing one of the industry’s leading names.
• Enjoy a role where you are supported with training and opportunities for personal and professional growth.
• Contribute to a team that values integrity, operational excellence, and customer satisfaction.
• 33 days holiday including bank holidays.
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF).
• 2 paid days off per year for voluntary work to support our local communities.
• Staff Reward Scheme.
• Life assurance 4 x salary.
• Sponsorship for professional development and memberships.
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support.
• Discounted Gym Membership.
• Eye care voucher scheme.
• Free flu vaccinations.
• Employee social events and recognition activities throughout the year.
• HP Employee discount programmes.

We are a Disability Confident Committed Employer. Please take the time to look at our excellent Glassdoor and Trustpilot reviews. We have been awarded "Customer Experience Foundation Membership" showing our commitment to excellent customer service. Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options.