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- Tasks: Support international customers, manage incidents, and ensure top-notch service levels.
- Company: Join Apogee, a leading tech company with over 30 years of expertise.
- Benefits: Enjoy flexible working, 33 days holiday, and professional development sponsorship.
- Why this job: Make a real impact in customer success while growing your career.
- Qualifications: Experience in customer service and excellent communication skills required.
- Other info: Diverse and inclusive workplace with a focus on personal growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!
JOB DETAILS
We are looking for a proactive, organised and customer-focused Customer Success Co-ordinator to join our Customer Success & Experience Division. You will support our international and key customer accounts, triaging and logging incidents, managing escalations, and ensuring service levels are met. With excellent communication skills and a can-do attitude, you will be a vital link between customers, partners and internal teams, helping us deliver an exceptional customer experience every time.
Log, triage, update and close incidents in customer-managed portals and Apogee systems.
Manage internal and customer escalations via email and telephone, following agreed processes.
Communicate effectively with internal departments, external partners and end users.
Monitor incidents through to completion, consulting technical areas as needed for successful outcomes.
Support Customer Success Managers with escalations and stakeholder queries.
Maintain the highest levels of customer satisfaction.
Collaborate effectively within a team environment.
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week
SKILLS AND EXPERIENCE REQUIRED
Experience in a customer service, helpdesk, or client-facing role where you managed queries, escalations, or service requests.
Ability to work under pressure and to tight deadlines.
Excellent oral and written communication skills.
Basic IT skills (Word, Excel).
Excellent organisational and prioritisation skills.
Able to work well in a team and independently.
BENEFITS
- Flexible working options
- 33 days holiday including bank holidays
- Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
- 2 paid days off per year for voluntary work to support our local communities
- Staff Reward Scheme
- Life assurance 4 x salary
- Sponsorship for professional development and memberships
- Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
- Discounted Gym Membership
- Eye care voucher scheme
- Free flu vaccinations
- Employee social events and recognition activities throughout the year
- HP Employee discount programmes
WHY JOIN APOGEE
At Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility – shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.
Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.
We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 – we are committed to making your experience inclusive and accessible.
We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.
Our award-winning customer service speaks for itself – take a look at our excellent Trustpilot reviews and our “Customer Experience Foundation Membership” accreditation.
Our application form is quick and easy – no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly.
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Customer Success Co-Ordinator employer: Apogee
Contact Detail:
Apogee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Co-Ordinator
✨Tip Number 1
Get to know the company inside out! Research Apogee's values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about effective communication, try role-playing common customer scenarios with a friend. This will boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows you're proactive and keen to learn more about the company culture.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Customer Success Co-Ordinator
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer service roles. We want to see how you've managed queries and escalations, so share specific examples that demonstrate your proactive and organised approach.
Communicate Clearly: Since excellent communication is key for this role, ensure your application is well-written and free of errors. Use clear language to convey your thoughts and make it easy for us to understand your skills and experiences.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the skills and experiences mentioned in the job description. Show us how you fit into our Customer Success & Experience Division by aligning your background with our needs.
Apply Through Our Website: We encourage you to apply directly through our website for a smooth application process. It’s quick and easy, and you won’t have to repeat your entire CV. Plus, applying early can give you an edge, as we might close the advert once we receive enough applications!
How to prepare for a job interview at Apogee
✨Know the Company Inside Out
Before your interview, take some time to research Apogee and its values. Understand their approach to customer success and how they integrate technology into their services. This will not only show your interest but also help you align your answers with their mission.
✨Showcase Your Communication Skills
As a Customer Success Co-Ordinator, communication is key. Prepare examples from your past experiences where you effectively managed escalations or resolved customer queries. Practise articulating these scenarios clearly and confidently during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time, especially under pressure. You might want to share specific tools or methods you use to stay organised, as this role requires excellent organisational skills to handle multiple incidents simultaneously.
✨Emphasise Team Collaboration
Apogee values teamwork, so be prepared to talk about your experience working in a team environment. Share instances where you collaborated with others to achieve a common goal, highlighting your ability to work well both independently and as part of a team.
