Client Relationship Executive

Winner of the Investors in Sales 2023 and Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provides Managed Workplace, Managed Print and Managed IT Services with Europe\’s Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate about diversity, equity, and inclusion with a culture of originality.

Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

Location

Maidstone (one day a week in London)

Job Summary

Do you love helping and retaining clients, working alongside a sales team to develop and grow the business but without a sales target? Then keep reading.

Working out of our busy Head office in Maidstone, this role is ideal for someone who loves being busy and working in a driven sales environment, with a focus on retaining the existing base and supporting the sales process.

Every day is different; you could be out meeting clients, dealing with complaints or generating revenue through relationships. Your client base is yours to manage as the role provides flexibility, being office or home based to suit the day ahead. You will work alongside an Account Manager and build up relationships to be able to manage the customer yourself. This role does offer good progression opportunities based on your performance.

Please note you will be expected to travel to the London office 1 day a week to work with the sales teams, and you will be given a car allowance/car to visit customers etc.

If you do well, we reward high performance with a commission and bonus scheme, and with our wide range of products, it allows us to be a one-stop shop for businesses of all sizes, which suits people that like to ask questions!

Your responsibilities include:

1. Managing client retention and needs of every customer.
2. Tracking contracts that are soon to be expired and contacting customers.
3. Responding to customer queries and addressing sales complaints in a timely manner.
4. Having financial awareness to deliver justified proposals.
5. Analyzing customer feedback and developing new techniques to ensure customer retention.
6. Asset management (top tier accounts).
7. Resolving invoice queries with Credit Control.
8. Understanding and engaging with Engineering and Technical teams.
9. Using the company CRM system.

Experience and Skills Required

You will be working in a fast-paced sales environment or have supported sales teams previously and have a real desire to deliver excellent client experience.

Requirements:

1. Strong understanding of data and ability to quickly interpret analytics.
2. Evidence of improving customer experience, engagement, and growth.
3. Superior communication skills, emotional understanding, and intellectual dexterity to work effectively within a business that is undergoing transformation.
4. Highly flexible and comfortable with change.
5. Able to work effectively at pace.
6. Highly proficient in MS Office.
7. Strong interpersonal skills to liaise with any customer or internal teams.
8. Ability to solve problems and think on your feet.

Benefits

• Flexible working options.
• Car allowance or Car.
• Commission/Bonus.
• 33 days holiday including bank holidays.
• Holiday purchase scheme.
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF).
• 2 paid days off per year for voluntary work to support our local communities.
• Pension scheme.
• Life assurance 4 x salary.
• Sponsorship for professional development and memberships.
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support.
• Mental health first aider support programme.
• Cycle2work scheme.
• Discounted Gym Membership.
• Eye care voucher scheme.
• Free flu vaccinations.
• Employee social events and recognition activities throughout the year.
• HP Employee discount programmes.
• Mobile phone discounts.

We are a Disability Confident Committed Employer.

Please take the time to look at our excellent Glassdoor and Trustpilot reviews. We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.

Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options.

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