At a Glance
- Tasks: Diagnose and repair office equipment while providing top-notch customer service.
- Company: Dynamic company focused on innovative print solutions.
- Benefits: Flexible working options, 25 days holiday, and a supportive work-life balance.
- Other info: Enjoy a collaborative environment with opportunities for professional growth.
- Why this job: Join a hands-on role where your skills make a real difference for customers.
- Qualifications: Experience in office equipment and strong fault-finding skills required.
The predicted salary is between 30000 - 40000 £ per year.
This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975.
You will attend customer sites across the Isle of Man, responding to service calls, diagnosing faults, and carrying out repairs and preventative maintenance on a range of business print and office equipment. You will also install new devices, provide user guidance, and ensure every customer feels confident in the performance of their equipment. This is a hands‑on, field‑based role where your technical expertise and customer service skills are equally important.
Key responsibilities- Respond to service requests for contracted and non‑contracted customers
- Diagnose faults and complete effective repairs through adjustment, cleaning, or replacement of parts
- Carry out preventative maintenance in line with manufacturer guidance
- Install new equipment and ensure full customer satisfaction
- Provide basic user training to reduce operator errors and maximise performance
- Escalate complex issues appropriately and work collaboratively to resolve unusual faults
- Manage vehicle stock of spare parts and consumables
- Plan your workload effectively to minimise travel time and maximise productivity
- Keep customers informed of progress, especially where parts are required
- Maintain up‑to‑date product knowledge through manufacturer and in‑house training
Typical working hours are a 37.5‑hour week Monday to Friday. We support work‑life balance and are happy to discuss flexible working arrangements.
SKILLS AND EXPERIENCE REQUIRED- Experience within the office equipment or managed print industry
- Strong electronic and mechanical fault‑finding skills
- Experience working on devices such as Konica Minolta, Lexmark or HP – experience with Konica Minolta Production, Epson, Zebra or Datacard would be advantageous
- Good IT knowledge, including device networking and scan configuration
- Proven customer‑facing experience with a strong service mindset
- Experience working in a performance‑driven environment
- A full UK driving licence
- A professional and presentable approach at all times
- Flexible Working Options: We appreciate the need for flexibility and offer options that allow you to balance work and life commitments effectively.
- Annual Leave: Take advantage of 25 days of paid holiday every year, in addition to the 10.
Field Service Print Engineer in Alloa employer: Apogee
As a Field Service Print Engineer, you will join a dynamic team that values technical expertise and exceptional customer service, all while enjoying the stunning surroundings of the Isle of Man. Our company fosters a supportive work culture with flexible working options, 25 days of annual leave, and opportunities for professional growth through ongoing training. We are committed to ensuring our employees feel valued and empowered, making us an excellent employer for those seeking a rewarding career in the managed print industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Print Engineer in Alloa
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Apogee as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Apogee and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Apogee’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Print Engineer in Alloa
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Apogee, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Apogee, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Apogee.
How to prepare for a job interview at Apogee
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Apogee offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Apogee but also helps you get a feel for whether you’d thrive in that environment.
